Reviews of Dropkick - Online Shopping

By: Sun & Sand Sports L.L.C

List of user reviews and ratings for Dropkick - Online Shopping

Total ratings

3.00 (Rating count: 234)

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Review summary

Users report consistent delivery delays, poor courier and customer service, and problems with order tracking and processing. Many experienced unreceived orders, unfulfilled exchanges, and unresponsive support. Although the app offers a good collection and pricing with frequent sales, these benefits are overshadowed by negative experiences with order fulfillment, customer support, and payment issues, leading many users to distrust or avoid the app.

Pros

Good collection and prices with frequent sales.
Customer service can be helpful and responsive in some cases.
App offers various payment options like card, COD, and gift cards.

Cons

Severe delivery issues including delays, failed delivery attempts, and poor courier service.
Poor customer service with unresponsiveness to emails, calls, and complaints.
Order processing problems such as unupdated app order status, failed orders without notification, and inability to track parcels.
Issues with refunds, exchanges, and return processes being delayed or ignored.
Promised discounts or promo codes not working properly on the app.

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User Reviews

Recent rating average: 1.10

All time rating average: 3.00

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500% (20)

Date	Author	Comment
2024-12-09	Sy*****	Can't purchase anything from the app as its not working. The store doesn't have the same discounts nor the same stock of shoes.
Can't purchase anything from the app as its not working. The store doesn't have the same discounts nor the same stock of shoes.
2024-05-31	Ma*****	Worst delivery courier. The delivery guy did not tried to deliver the package after waiting for the whole day, as per aramex apps its on its way but suddenly it said we tried to deliver but office is close, the delivery guy dis not even called or message. Then reschedule for another week then the delivery guy wants to deliver it in his own time (11am) even i requested 2pm to 6pm cause thats the only time available. Just decided to cancel the delivery. Total waste of time. Not even deserve 1 star
Worst delivery courier. The delivery guy did not tried to deliver the package after waiting for the whole day, as per aramex apps its on its way but suddenly it said we tried to deliver but office is close, the delivery guy dis not even called or message. Then reschedule for another week then the delivery guy wants to deliver it in his own time (11am) even i requested 2pm to 6pm cause thats the only time available. Just decided to cancel the delivery. Total waste of time. Not even deserve 1 star