Reviews of Dropbox: Secure Cloud Storage

By: Dropbox, Inc. App

List of user reviews and ratings for Dropbox: Secure Cloud Storage

Total ratings

4.37 (Rating count: 2,328,794)

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Review summary

Users overall praise Dropbox for reliable, fast cloud storage and easy file syncing/sharing with a user-friendly interface. Recurrent problems center on billing and subscription barriers to data access, sign-in issues, reliability bugs (update loops, network errors, file access), and occasional poor customer support.

Pros

Reliable, fast cloud storage with strong cross-device synchronization and a user-friendly interface.
Easy uploading and sharing of files across devices.
Perceived as safe/secure storage for files.

Cons

Subscription/pricing model frequently blocks access to existing data and can involve unexpected charges or hidden cancellation issues.
Sign-in/login problems prevent access (e.g., inability to sign in or sign-in with Google accounts).
Reliability bugs and errors (e.g., update loop asking to update, check connection errors, and difficulty opening/downloading files or accessing offline content).
Customer support is perceived as unhelpful or unresponsive in at least some cases.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.37

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34% (306)

Date	Author	Comment
2026-08-26	Ma*****	I am using this app from last 7 years . app is excellent.
I am using this app from last 7 years . app is excellent.
2026-08-26	Cl*****	Y'all, never ever ever use the Dropbox app on your desktop ever for backing up files to transfer to another computer. I uploaded everything to the app, and it literally said everything uploaded. But apparently, uploading is different than syncing, so I found out that I lost all my files due to this. I'm genuinely flabbergasted that uploading and syncing are so separate. Why would you give users positive feedback if all the files remained unsynced?
Y'all, never ever ever use the Dropbox app on your desktop ever for backing up files to transfer to another computer. I uploaded everything to the app, and it literally said everything uploaded. But apparently, uploading is different than syncing, so I found out that I lost all my files due to this. I'm genuinely flabbergasted that uploading and syncing are so separate. Why would you give users positive feedback if all the files remained unsynced?
2026-08-25	Sa*****	Not able to update app. keeps bringing me back to open.
Not able to update app. keeps bringing me back to open.
2026-08-25	Ma*****	Terrible
Terrible
2026-08-25	Sa*****	good but memory problem
good but memory problem
2026-08-25	Sa*****	Dropbox is a simple and reliable cloud storage app. Uploading, organizing, and sharing files is easy. I like being able to access my important files whenever I need them.
Dropbox is a simple and reliable cloud storage app. Uploading, organizing, and sharing files is easy. I like being able to access my important files whenever I need them.
2026-08-25	Sa*****	Dropbox: “Simple and reliable cloud storage service. File syncing and sharing are straightforward.”
Dropbox: “Simple and reliable cloud storage service. File syncing and sharing are straightforward.”
2026-08-25	Pe*****	Reliable and fast data transfer. Files that i can't send because it to large no longer a problem. Plus unmatched speed, best in class sync and very reliable. I wish i found this app sooner.
Reliable and fast data transfer. Files that i can't send because it to large no longer a problem. Plus unmatched speed, best in class sync and very reliable. I wish i found this app sooner.
2026-08-25	Ha*****	the progress of sharing files through this app is very smooth and efficient, I like it
the progress of sharing files through this app is very smooth and efficient, I like it
2026-08-25	Eo*****	Great
Great