Reviews of DoorLoop

By: DoorLoop Inc. App

List of user reviews and ratings for DoorLoop

Total ratings

4.68 (Rating count: 646)

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Review summary

DoorLoop offers a user-friendly platform for property management with helpful customer support and strong features for rent collection and reporting, favored by some landlords managing large portfolios. However, many users experience significant login problems on Android, buggy navigation, hidden fees, and insufficient communication options. Customer service responses are often criticized as unhelpful or rude, leading to frustration among tenants and landlords alike.

Pros

User friendly and saves time for property management
Good customer support staff who try to help users
Comprehensive features and reporting available
Works well for rent collection when functional
Mobile app allows management of multiple properties on the go

Cons

Login issues on the Android app and mobile site preventing access
Poor user interface experience with buggy, inconsistent hit boxes and navigation problems
Hidden and high fees related to rent payments frustrating tenants
Lack of proper communication features between tenants and landlords
Customer service often unhelpful, slow, or rude, especially for technical issues

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User Reviews

Recent rating average: 4.20

All time rating average: 4.68

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59% (70)

Date	Author	Comment
2026-08-13	ef*****	great app that offers the easiest way to make payments.
great app that offers the easiest way to make payments.
2026-08-11	Ke*****	Cost effective and is a good property management program.
Cost effective and is a good property management program.
2026-08-08	St*****	fees are too high.
fees are too high.
2026-08-06	St*****	easy to use
easy to use
2026-08-05	Jo*****	This app or website doesn't work I don't know who's a financier for this, No one can't contact customer service when they have a customer service number you can't reach. If you try to the make sure you do a demo and when they don't get their way to understand your priorities they just cancel all together. It is door loops job to make sure the app or website works not the landlords not the owners of the building as attendant this app should always be working. This app is not worth it.
This app or website doesn't work I don't know who's a financier for this, No one can't contact customer service when they have a customer service number you can't reach. If you try to the make sure you do a demo and when they don't get their way to understand your priorities they just cancel all together. It is door loops job to make sure the app or website works not the landlords not the owners of the building as attendant this app should always be working. This app is not worth it.
2026-08-05	Br*****	Absolutely Wonderful Service
Absolutely Wonderful Service
2026-08-03	Do*****	paying rent made easy
paying rent made easy
2026-08-03	Ch*****	It is easy to use and very user friendly I love the idea of
It is easy to use and very user friendly I love the idea of
2026-08-01	Ka*****	Its straight forward and easy to navigate. The format setup and features are what you expect to see in this line of business transactions!! My favorite tab to use is the "Request" form!! You submit your issues with the residence, and the response time is reasonable.
Its straight forward and easy to navigate. The format setup and features are what you expect to see in this line of business transactions!! My favorite tab to use is the "Request" form!! You submit your issues with the residence, and the response time is reasonable.
2026-08-01	Ni*****	easy to use for payment
easy to use for payment