Reviews of Dooney & Bourke

By: Dooney & Bourke, Inc.

List of user reviews and ratings for Dooney & Bourke

Total ratings

3.30 (Rating count: 253)

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Review summary

Multiple users report that the Dooney & Bourke Android app often disappears or fails to reinstall, leading to frustration due to error messages and inability to use the app after updates or phone changes. While users love the brand and find the app useful when functional—praising its navigation and image clarity—they encounter issues like freezing, slowness, and loss of features such as cart saving and wishlist. Overall, the app's instability and frequent malfunctions have marred the shopping experience for many loyal customers.

Pros

Users love Dooney & Bourke products and enjoy using the app when it works properly.
The app is appreciated for its easy navigation and clear images when functioning well.
Some users found the app helpful for shopping and managing their orders.

Cons

The app frequently disappears or deletes itself from users' phones.
A common issue is the app not reinstalling or showing error messages upon download attempts.
The app tends to freeze, be very slow, or lock users out, requiring password resets or reinstallations.
Post updates or phone OS changes often cause the app to stop working or be removed.
The app lacks reliability, with features like cart saving and order history detail being problematic or missing.

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User Reviews

Recent rating average: 1.20

All time rating average: 3.30

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76% (16)

Date	Author	Comment
2025-01-05	Ch*****	90% of the time it never works correctly. I love apps usually. It makes life much easier for multitasking. But this app here.. never seems to work correctly. Freezes and does not work. So frustrating and ANNOYING!
90% of the time it never works correctly. I love apps usually. It makes life much easier for multitasking. But this app here.. never seems to work correctly. Freezes and does not work. So frustrating and ANNOYING!
2022-05-30	Am*****	The app completely disappeared and now can't be reinstalled due to some app error. This has altered my shopping experience especially since I'm not always near a computer.
The app completely disappeared and now can't be reinstalled due to some app error. This has altered my shopping experience especially since I'm not always near a computer.
2022-05-27	Sh*****	Had the app on my phone, then it literally disappeared. Now I am getting error messages when attempting to download again. Did everything I was instructed to do on my Android, and still unable to download. Very disappointing.
Had the app on my phone, then it literally disappeared. Now I am getting error messages when attempting to download again. Did everything I was instructed to do on my Android, and still unable to download. Very disappointing.
2022-04-21	Qu*****	Won't download! Uninstalled and reinstalled back in November.... only it never reinstalled. Have been trying for months but nothing. Even tried troubleshooting suggestions but still NO INSTALL. Very frustrating.
Won't download! Uninstalled and reinstalled back in November.... only it never reinstalled. Have been trying for months but nothing. Even tried troubleshooting suggestions but still NO INSTALL. Very frustrating.
2022-04-01	Ta*****	This has absolutely NOTHING to do with the product. I Love D&B product. I'm speaking about the app. I changed phones and now I can't get the app to download on my new phone.
This has absolutely NOTHING to do with the product. I Love D&B product. I'm speaking about the app. I changed phones and now I can't get the app to download on my new phone.
2022-03-09	Ni*****	So I didn't realize that the app disappeared off my phone. So I proceeded to install only for it not to install. I tried this several times. I absolutely love the product, I dislike this app. I think a developer needs to be replaced.
So I didn't realize that the app disappeared off my phone. So I proceeded to install only for it not to install. I tried this several times. I absolutely love the product, I dislike this app. I think a developer needs to be replaced.
2022-03-07	M.*****	My stars is solely based on the app.... NOT on the products. I've been trying to reinstall this app for months. Even Uninstaller the last playstore update, as Microsoft suggested, and still getting error message. I cleared all my download history, old apps, completed all other updates on my phone on and off wifi. Still no success. Now Dooney changed up their loyalty program. I hope Dooney is not going under or something. #AlwaysDooneyStan.
My stars is solely based on the app.... NOT on the products. I've been trying to reinstall this app for months. Even Uninstaller the last playstore update, as Microsoft suggested, and still getting error message. I cleared all my download history, old apps, completed all other updates on my phone on and off wifi. Still no success. Now Dooney changed up their loyalty program. I hope Dooney is not going under or something. #AlwaysDooneyStan.
2022-03-06	As*****	Veryyyyy slow, locked me out and I had to reset my password (even though I had it automatically saved thru the website). C'mon Dooney, get with it! Still love ya!
Veryyyyy slow, locked me out and I had to reset my password (even though I had it automatically saved thru the website). C'mon Dooney, get with it! Still love ya!
2022-03-04	Br*****	I love Dooney, and have always used the app, but for the past few months it has disappeared from my phone, and just throws up an error message when trying to re-download!
I love Dooney, and have always used the app, but for the past few months it has disappeared from my phone, and just throws up an error message when trying to re-download!
2022-03-04	Ja*****	I've had the app since they first came out with it. It at some point disappeared. I've tried numerous times to download it but only get an error saying it can't be installed. Extremely frustrating!!
I've had the app since they first came out with it. It at some point disappeared. I've tried numerous times to download it but only get an error saying it can't be installed. Extremely frustrating!!