Reviews of DOOgether: Fitness & Wellness

By: DOOGETHER

List of user reviews and ratings for DOOgether: Fitness & Wellness

Total ratings

3.80 (Rating count: 437)

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Review summary

Users like the app’s concept, value/pricing and coaching-class options, but repeatedly report major reliability and usability problems. The most mentioned issues are frequent crashes and slow performance, confusing UI/UX and booking/search flows, cancellation/refund/credit problems, unresponsive customer service, and payment/CC authorization glitches.

Pros

Strong concept as a fitness-class booking platform (useful during the pandemic)
Competitive pricing, attractive packages and perceived value
Features that support coaching/guidance (doocoach) and help maintain workout routine
Access to multiple studios/merchants and class options

Cons

Frequent crashes, bugs, very slow loading and forced logouts
Poor, confusing UI/UX and booking flow (search and reschedule problems)
Cancellation/refund policy problems and lost or unusable credits after canceling
Unresponsive or slow customer support (limited channels, often only email)
Payment and credit card authorization issues or unclear payment confirmations

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User Reviews

Recent rating average: 2.40

All time rating average: 3.80

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45% (9)

Date	Author	Comment
2024-05-30	Sr*****	For the price plan that Doogether gives, I cannot give any complaint. However, aome improvements on the app that can be done: UI/UX, app crash, customer service
For the price plan that Doogether gives, I cannot give any complaint. However, aome improvements on the app that can be done: UI/UX, app crash, customer service
2023-07-03	Sy*****	Crashes everywhere, bugs everywhere, can't work properly, i even can't check in on my class . Like ... huh? As a third party application, you guys need to paid UI/UX Designer and Front End IT properly so they can make this app work properly, i guess? I even use 3 devices, and can't even get anything on my own account. Can't reschedule, lagging on load my class, idk .. please, just make it works
Crashes everywhere, bugs everywhere, can't work properly, i even can't check in on my class . Like ... huh? As a third party application, you guys need to paid UI/UX Designer and Front End IT properly so they can make this app work properly, i guess? I even use 3 devices, and can't even get anything on my own account. Can't reschedule, lagging on load my class, idk .. please, just make it works
2023-01-27	Se*****	1. Bad, complicated and confusing UI/UX. 2. App prone to errors. 3. Cancellation, even done a few days before, is redeemed in form of one time voucher, means you cannot book cheaper class without losing a huge amount of money. No prompt whatsoever. What a rip off.
1. Bad, complicated and confusing UI/UX. 2. App prone to errors. 3. Cancellation, even done a few days before, is redeemed in form of one time voucher, means you cannot book cheaper class without losing a huge amount of money. No prompt whatsoever. What a rip off.
2023-01-16	Ti*****	The app runs so slow! Harus bolak balik log out. Usability is big 0. Improve your Interface. Search bar gak relevan hasilnya. Tampilan membingungkan.
The app runs so slow! Harus bolak balik log out. Usability is big 0. Improve your Interface. Search bar gak relevan hasilnya. Tampilan membingungkan.
2023-01-06	Ea*****	Very bad UI/UX, take very long time to open apps, keep on logging me out, very bad and not intelligent 'Search' feature, difficult to connect with my Ovo and gopay. Lack of promotion. Customer service is slow response, and only by email! What era is this?!. Use WhatsApp for Business for God's sake!
Very bad UI/UX, take very long time to open apps, keep on logging me out, very bad and not intelligent 'Search' feature, difficult to connect with my Ovo and gopay. Lack of promotion. Customer service is slow response, and only by email! What era is this?!. Use WhatsApp for Business for God's sake!
2022-03-08	Ay*****	My favorite workout online booking platform. Can't imagine if I didn't meet this app in this pandemic situation. Waiting for upgrade and other upcoming features. PS: you can't cancel the booking except the studio cancel their class. But in the end, it can make you more tied to your workout schedule.
My favorite workout online booking platform. Can't imagine if I didn't meet this app in this pandemic situation. Waiting for upgrade and other upcoming features. PS: you can't cancel the booking except the studio cancel their class. But in the end, it can make you more tied to your workout schedule.
2021-12-06	an*****	Good experience at first. but it is getting complicated! The class is cancled and i cannot get refund. They offer reschedule but not ended well. Keep rescheduling and suddenly give me a class that i cannot attend without any confirmation first! Wth! And the attitude towards me is very bad. KECEWA!
Good experience at first. but it is getting complicated! The class is cancled and i cannot get refund. They offer reschedule but not ended well. Keep rescheduling and suddenly give me a class that i cannot attend without any confirmation first! Wth! And the attitude towards me is very bad. KECEWA!
2021-11-24	Na*****	Most probably one of the best sports app in Indonesia, I personally love the doocoach feature. Coaches can guide me how to achieve my goal!
Most probably one of the best sports app in Indonesia, I personally love the doocoach feature. Coaches can guide me how to achieve my goal!
2021-08-18	An*****	This app crashes A LOT and took a very long time to load.. Had to restart a few times just to check schedule. Can't cancel live classes.
This app crashes A LOT and took a very long time to load.. Had to restart a few times just to check schedule. Can't cancel live classes.
2021-08-15	Sh*****	You will feel exhausted using this app before start doing your exercise. Lol but true. Bugs and crash eveeeeeeery time. Supposed to be very helpful app. Hi Doogether, if you want to grow bigger, please fix the bugs and crash first!
You will feel exhausted using this app before start doing your exercise. Lol but true. Bugs and crash eveeeeeeery time. Supposed to be very helpful app. Hi Doogether, if you want to grow bigger, please fix the bugs and crash first!