Reviews of Dollywood Parks & Resorts

By: Herschend Family Entertainment

List of user reviews and ratings for Dollywood Parks & Resorts

Total ratings

4.81 (Rating count: 3,380)

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Review summary

Overall, reviewers praise the Dollywood app for being user-friendly, feature-rich, and a helpful planning companion with a useful map, schedule, and easy access to park information. The strongest downsides are Android opening issues and in-park usability problems reported by several users. A few reviewers also mention occasional glitches like saved favorites disappearing. Despite these issues, many see the app as a valuable tool for a smooth Dollywood visit.

Pros

Very user-friendly with many features.
Excellent map and planning/navigation that helps plan days.
Provides rides, restaurants, and shows with times, making information easily accessible.
Helpful for season pass holders and assists with planning and getting around the park.

Cons

Android compatibility issues: the app won’t open or works poorly on Android devices.
Opening problems inside the park: users report it won’t open or function when inside the park.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.81

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3% (16)

Date	Author	Comment
2026-06-23	Ch*****	Park map is nice but nothing is updated in real time. Wait times were consistently 2-3 times longer than shown. Preorder food lines showed hour long waits but walked up and were served immediately with no one in line
Park map is nice but nothing is updated in real time. Wait times were consistently 2-3 times longer than shown. Preorder food lines showed hour long waits but walked up and were served immediately with no one in line
2026-06-22	Jo*****	I like Dollywood but they need to have some things that help diabetics like some sodas that are zero more variety of sodas. I would have liked to have an ice cream there but I'm in a wheelchair can't walk and stand for very long so that's something I can't do if they could have somebody that helps people that have some disabilities to be able to get something they would like I did have fun with my family healthy me but no roller coasters or water slides no access to get up there without walking
I like Dollywood but they need to have some things that help diabetics like some sodas that are zero more variety of sodas. I would have liked to have an ice cream there but I'm in a wheelchair can't walk and stand for very long so that's something I can't do if they could have somebody that helps people that have some disabilities to be able to get something they would like I did have fun with my family healthy me but no roller coasters or water slides no access to get up there without walking
2026-06-20	He*****	amazing
amazing