Reviews of DocSquad

By: Fabric Labs, Inc App

List of user reviews and ratings for DocSquad

Total ratings

4.82 (Rating count: 2,282)

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Review summary

DocSquad is highly praised for its convenience, quick provider responses, and ease of use, especially for treating minor illnesses without office visits. Users appreciate the fast prescription delivery and time-saving aspects. However, repeated app crashes, login problems, and a restricted refill policy have frustrated many. Some users also report difficulties with the medication database and sometimes unsatisfactory medical advice. The absence of effective customer support channels further impacts the user experience.

Pros

Convenient and time-saving alternative to in-person doctor visits.
Fast response times from healthcare providers, usually within minutes.
Easy to use app interface, suitable for users with varying levels of tech experience.
Effective in providing prescriptions quickly and allowing delivery to the pharmacy of choice.
Good for minor illnesses and routine healthcare needs without the need for office visits.

Cons

Frequent app crashes and login errors requiring uninstallation and reinstallation.
Capped refill durations to 30 days, leading to higher recurring costs.
Limited medication database causing issues when searching for common medications.
Some users experienced unhelpful or rude providers and insufficient treatment advice.
Lack of accessible customer support or help system when issues arise.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.82

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9% (2)

Date	Author	Comment
2024-10-18	Ad*****	It used to be good but they capped the refill duration to 30 days. Having to pay $30 every month just to get a refill makes it pointless now.
It used to be good but they capped the refill duration to 30 days. Having to pay $30 every month just to get a refill makes it pointless now.
2024-08-22	Si*****	fast friendly convenient health care all from the ease of your own smartphone or tablet or laptop
fast friendly convenient health care all from the ease of your own smartphone or tablet or laptop
2024-01-21	Ti*****	With everything said I did get help. HOWEVER. The app effectively broke. I can't log in to finish getting my treatment. I can't find a help system or a means to contact tech support. I've even uninstalled and reinstalled the app. It didn't help.
With everything said I did get help. HOWEVER. The app effectively broke. I can't log in to finish getting my treatment. I can't find a help system or a means to contact tech support. I've even uninstalled and reinstalled the app. It didn't help.
2022-12-18	Gi*****	This app is so convenient, I have used it 3 or 4 times instead of having to go out to the Dr or urgent care. Everything they prescribed each time worked and only took about 10 min to get a response and sent prescriptions. I love it and would definitely recommend it
This app is so convenient, I have used it 3 or 4 times instead of having to go out to the Dr or urgent care. Everything they prescribed each time worked and only took about 10 min to get a response and sent prescriptions. I love it and would definitely recommend it
2022-12-08	Mi*****	My experience was great. Better than sitting in the ER or a doctor's office. It was fast and the response was fast. The questions were thorough as if I was in an office or ER. I also was given a work note that is downloadable/printable and my prescription was sent to the pharmacy of my choosing. Saved me a great deal of time.
My experience was great. Better than sitting in the ER or a doctor's office. It was fast and the response was fast. The questions were thorough as if I was in an office or ER. I also was given a work note that is downloadable/printable and my prescription was sent to the pharmacy of my choosing. Saved me a great deal of time.
2022-12-01	Je*****	The DocSquad App was very helpful for me and my lifestyle. My job requires me to be on the road constantly in different states and cities. This was very convenient and enabled me to get immediate care and recommended medication. I've taken my medication and within an hour I'm feeling better! I highly recommend this APP!
The DocSquad App was very helpful for me and my lifestyle. My job requires me to be on the road constantly in different states and cities. This was very convenient and enabled me to get immediate care and recommended medication. I've taken my medication and within an hour I'm feeling better! I highly recommend this APP!
2022-10-18	My*****	Great experience using this app. It was my first time using it. I was asked lots of questions to find the route of the problem. The provider was very understanding and helpful. I was prescribed the proper medication needed to feel better. I would recommend this app!
Great experience using this app. It was my first time using it. I was asked lots of questions to find the route of the problem. The provider was very understanding and helpful. I was prescribed the proper medication needed to feel better. I would recommend this app!
2022-10-03	Al*****	I just saved a lot of time scheduling and waiting for an appointment, driving to the Dr's office, waiting, having an exam, etc. It seriously took 5-10 minutes for a quick survey of symptoms and a response with a treatment plan. I am so grateful and will use this again!
I just saved a lot of time scheduling and waiting for an appointment, driving to the Dr's office, waiting, having an exam, etc. It seriously took 5-10 minutes for a quick survey of symptoms and a response with a treatment plan. I am so grateful and will use this again!
2022-09-08	Dr*****	This is the worst, most insulting waste of time I have experienced in a very long time. The "provider" was rude and didn't help me at all. In addition, you have to input a crazy amount of stuff on your phone, because you can't use the app any other way, and then you have to re-input it a bunch of times when you don't get anything from them. Total POS!!!
This is the worst, most insulting waste of time I have experienced in a very long time. The "provider" was rude and didn't help me at all. In addition, you have to input a crazy amount of stuff on your phone, because you can't use the app any other way, and then you have to re-input it a bunch of times when you don't get anything from them. Total POS!!!
2022-09-07	Ni*****	Great app! I'm getting up there in age and for the majority of my life computers were not a part of my daily activities. Very easy to use, definitely customer friendly. Kind regards, Nick Athas
Great app! I'm getting up there in age and for the majority of my life computers were not a part of my daily activities. Very easy to use, definitely customer friendly. Kind regards, Nick Athas