Reviews of Spinneys Grocery Delivery

By: Spinneys Dubai LLC App

List of user reviews and ratings for Spinneys Grocery Delivery

Total ratings

4.33 (Rating count: 852)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews of the Spinneys Grocery Delivery UAE app reveal frequent crashes, poor search functionality, and inconsistent item availability as major issues. Several users complain about the app's instability after updates and limited payment options like the absence of cash on delivery. Despite these problems, many appreciate the swift 60-minute delivery, access to unique products, and simple navigation. Delivery service quality varies, with some customers reporting missing items. Overall, the app has good potential but suffers from significant technical and operational flaws impacting user satisfaction.

Pros

Offers 60-minute swift delivery service which some users find excellent.
Provides access to products not easily found in other supermarkets.
App interface is simple to navigate and well organized according to some users.
Ordering and delivery service is appreciated when the app functions properly.

Cons

App frequently crashes, especially after updates and when adding items to cart or reordering.
Search function is unreliable and often returns irrelevant or no results.
Items availability is inconsistent; many users experience out-of-stock items despite them being available in physical stores.
Payment options are limited; no cash on delivery and minimum order value enforced causes inconvenience.
Items in basket can disappear, duplicate, or be forgotten in delivery leading to poor user experience.

Upgrade to see all 23 reviews

User Reviews

Recent rating average: 1.60

All time rating average: 4.33

Upgrade to see all 23 reviews

57% (13)

Date	Author	Comment
2025-01-01	A *****	Keeps crashing after update
Keeps crashing after update
2025-01-01	Ta*****	Every time there is an update, something else goes wrong. The app just closes this time.
Every time there is an update, something else goes wrong. The app just closes this time.
2024-12-26	An*****	It barely works, search is not working
It barely works, search is not working
2024-10-04	Mi*****	Staging branch pushed and card payment authorization fails, can't check out so shopping elsewhere 👍
Staging branch pushed and card payment authorization fails, can't check out so shopping elsewhere 👍
2024-08-25	Em*****	I updated the app and no it no longer works won't display items I search for so can't use at all. App not working again anytime I search an item or try to select and item from menu, there are zero results!! So I can't add any items to shopping bag. App still not working properly items in basket dissappear, reappear and duplicate.
I updated the app and no it no longer works won't display items I search for so can't use at all. App not working again anytime I search an item or try to select and item from menu, there are zero results!! So I can't add any items to shopping bag. App still not working properly items in basket dissappear, reappear and duplicate.
2024-08-11	Mo*****	I love Spinneys but hate your delivery service so much!!! They always forget something!! I would pay for items and then the team would "forget" them in the van! Every single damn time there's an issue.
I love Spinneys but hate your delivery service so much!!! They always forget something!! I would pay for items and then the team would "forget" them in the van! Every single damn time there's an issue.
2024-07-06	Ro*****	Too much bugs. Awful search. Irrelevant offers. Never seen IPO company with with such a bad app in 2024. They offer 60 minutes swift delivery. I ordered 3 times. All of them were about 2 hours
Too much bugs. Awful search. Irrelevant offers. Never seen IPO company with with such a bad app in 2024. They offer 60 minutes swift delivery. I ordered 3 times. All of them were about 2 hours
2024-05-17	Lo*****	The best grocery delivery experience in the UAE by far, if you value quality service, quality products and a great user experience! The new Spinneys app is super-responsive and easy to use, and the 60-minute Swift delivery service is excellent!
The best grocery delivery experience in the UAE by far, if you value quality service, quality products and a great user experience! The new Spinneys app is super-responsive and easy to use, and the 60-minute Swift delivery service is excellent!
2024-03-11	Za*****	Pathetic app, it crashes every time, even in singup, login, etc. I just uninstalled it to get rid of the worst experiences 🙃
Pathetic app, it crashes every time, even in singup, login, etc. I just uninstalled it to get rid of the worst experiences 🙃
2023-08-08	Mo*****	I removed the app 20 minutes after downloading it. All items are badly categorized, making it impossible to find what you're looking for.
I removed the app 20 minutes after downloading it. All items are badly categorized, making it impossible to find what you're looking for.