Reviews of D.L. Evans Bank Mobile Banking

By: D. L. Evans Bank

List of user reviews and ratings for D.L. Evans Bank Mobile Banking

Total ratings

4.63 (Rating count: 1,043)

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Review summary

Users find the D.L. Evans Bank Mobile app generally user-friendly and convenient for basic tasks, praising customer service and recent feature additions like biometric login. However, multiple reviews mention frequent technical problems including login failures, crashes after updates, and poor mobile check deposit reliability. Limitations such as restricted transaction history and compatibility issues on older devices also frustrate users. Overall, while improvements are recognized, stability and functionality remain concerns for many.

Pros

User-friendly interface that mirrors the website experience well.
Good customer service with prompt responses and fixes upon contact.
Convenient for basic banking tasks like balance checking, transfers, and Zelle payments.
Biometric login and other recent feature improvements appreciated by users.
App improvements and updates have enhanced usability over time according to some users.

Cons

Frequent login issues and technical difficulties leading to frustration.
The app crashes or errors out especially after major updates; some updates broke functionality.
Mobile check deposit often fails or is unreliable, which is a critical issue for some users.
Limited transaction history accessible via the app, requiring login on a desktop for older transactions.
The app sometimes does not work properly on older phones and has issues with USB debugging active.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.63

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13% (4)

Date	Author	Comment
2025-01-04	To*****	Before this major huge update it worked perfectly for me now most of the buttons specially across the bottom don't work at all???? It is also really slow to load on both my phones takes forever like it's really obnoxiously slow????
Before this major huge update it worked perfectly for me now most of the buttons specially across the bottom don't work at all???? It is also really slow to load on both my phones takes forever like it's really obnoxiously slow????
2024-12-26	St*****	Bring back the ability to see my balance in the pending section. otherwise works well.
Bring back the ability to see my balance in the pending section. otherwise works well.
2024-12-22	Ch*****	I hate that when they updated a few months ago it won't work on my phone. It says my phone is to old. Some of us use things till they die. When a phone is over a thousand dollars I'm using it till it dies. The stupid app creators think everybody gets a new phone every year
I hate that when they updated a few months ago it won't work on my phone. It says my phone is to old. Some of us use things till they die. When a phone is over a thousand dollars I'm using it till it dies. The stupid app creators think everybody gets a new phone every year
2024-12-19	Ti*****	The upgrades were a change but ithnk it will make just right for me thank you
The upgrades were a change but ithnk it will make just right for me thank you
2024-12-13	Sh*****	The app is user-friendly, and I like that it mirrors what you can do on the website. Very nicely done. Great job, DL Evans!
The app is user-friendly, and I like that it mirrors what you can do on the website. Very nicely done. Great job, DL Evans!
2024-12-08	El*****	As promised I raised my review to 5 stars. DL Evans listens to customers and doesn't provide the typical corporate answers. They provide real feedback and help. Thank you DL Evans. I now see that Zelle is free and signed up myself.
As promised I raised my review to 5 stars. DL Evans listens to customers and doesn't provide the typical corporate answers. They provide real feedback and help. Thank you DL Evans. I now see that Zelle is free and signed up myself.
2024-12-04	so*****	It doesn't perform mobile deposit well for a printed check that my business receives every month, so, since no brick & mortar in my town, I end up mailing it.....
It doesn't perform mobile deposit well for a printed check that my business receives every month, so, since no brick & mortar in my town, I end up mailing it.....
2024-11-24	A *****	Edit for current version on 11/24/24: The need to receive a text message for every little transfer or attempt to log in to pay my bills is annoying. The bill pay option online now requires more time to search for my bills as the list is no longer saved alphabetically, and it requires more clicks to pay multiple bills. While I am sure the security of the new system is much improved, it is not nearly as easy to use as it used to be.
Edit for current version on 11/24/24: The need to receive a text message for every little transfer or attempt to log in to pay my bills is annoying. The bill pay option online now requires more time to search for my bills as the list is no longer saved alphabetically, and it requires more clicks to pay multiple bills. While I am sure the security of the new system is much improved, it is not nearly as easy to use as it used to be.
2024-11-22	Da*****	They fixed all the issues I had with the app. It's working great now. I didn't know those things could be fixed, but they reached out and fixed the issues while I was gone. I'm very happy with the follow-through!
They fixed all the issues I had with the app. It's working great now. I didn't know those things could be fixed, but they reached out and fixed the issues while I was gone. I'm very happy with the follow-through!
2024-11-19	Jo*****	Easy transactions. Very convenient with the app.
Easy transactions. Very convenient with the app.