Reviews of DirectLink

By: VOXX DEI, LLC App

List of user reviews and ratings for DirectLink

Total ratings

3.31 (Rating count: 84)

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Review summary

DirectLink Android app is highly valued by professional installers for its efficiency and ease of making edits to car systems, especially flashing DS4 modules. However, it is frustrating for non-dealer consumers as it restricts account setup to authorized dealers only and does not allow user modifications. Android users report connectivity issues, freezes, and problems locating audio files, unlike Apple device users who experience fewer issues. Additional concerns include app crashes, privacy permissions, and support chat reliability. The app performs well in the hands of trained professionals but lacks user-friendliness for general consumers on Android.

Pros

App is great for professional installers and authorized dealers.
Allows quick and easy edits to the system when used by trained professionals.
Works well with Apple devices, suggesting platform-specific reliability.
Provides great functionality for flashing DS4 modules when it works.
Good interface and design, with positive anticipation for use.

Cons

App requires users to be authorized dealers to use, which frustrates regular consumers.
App frequently has issues locating audio files on Android devices, despite support for multiple formats.
Fails to connect properly on some Android phones, such as Pixel 6, causing freezes and application errors.
App resets help chat when the phone goes into sleep mode, hindering support.
Privacy concerns due to app requesting access to all photos on the phone.

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User Reviews

Recent rating average: 2.90

All time rating average: 3.31

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60% (12)

Date	Author	Comment
2024-05-24	Ma*****	Perfect 👌
Perfect 👌
2024-04-30	Re*****	DS4WS.. Custom Sounds... WILL NOT LOCATE AUDIO FILES TRIED MP3,WMA,AC3,WAV,OPUS,AIFF,FLAC, ETC ETC ETC Clearly an Android issue. Noone with Apple is reporting said issue. What a joke
DS4WS.. Custom Sounds... WILL NOT LOCATE AUDIO FILES TRIED MP3,WMA,AC3,WAV,OPUS,AIFF,FLAC, ETC ETC ETC Clearly an Android issue. Noone with Apple is reporting said issue. What a joke
2024-01-27	He*****	Good app but u need to update for androids. Works fine with Apple tho.
Good app but u need to update for androids. Works fine with Apple tho.
2024-01-10	Os*****	app refuses to flash DS4+ modules. it remains stuck on saving for 30-40 minutes and then freezes.
app refuses to flash DS4+ modules. it remains stuck on saving for 30-40 minutes and then freezes.
2023-11-20	Ge*****	Not working at on my Pixel 6. Need to fix this ASAP. Not convenient to lug around the laptop and use my phone for a Hotspot just for key2go when doing dealership work away from the shop.
Not working at on my Pixel 6. Need to fix this ASAP. Not convenient to lug around the laptop and use my phone for a Hotspot just for key2go when doing dealership work away from the shop.
2022-08-07	Ti*****	Doesn't say on the box you need to be an authorized dealer to open an account to set it up. I have to take the box back to the store and hopefully someone can help. The features look awesome so i hope this works out.
Doesn't say on the box you need to be an authorized dealer to open an account to set it up. I have to take the box back to the store and hopefully someone can help. The features look awesome so i hope this works out.
2022-04-06	Ru*****	Great app, keep consumers out of messing up the programming, trained Pros and authorized installers ONLY. AWESOME. Quick and easy edits.
Great app, keep consumers out of messing up the programming, trained Pros and authorized installers ONLY. AWESOME. Quick and easy edits.
2021-11-27	tr*****	Great app for installers
Great app for installers
2021-11-16	Br*****	I buy your product yet have no ability to make even the simplest customer changes? This should be available to owners not just installers!!
I buy your product yet have no ability to make even the simplest customer changes? This should be available to owners not just installers!!
2021-06-06	Ma*****	Very gokd im intaller
Very gokd im intaller