Reviews of Dig Inn: Fresh Bowls & Rewards

By: Dig Inn Restaurant Group App

List of user reviews and ratings for Dig Inn: Fresh Bowls & Rewards

Total ratings

4.79 (Rating count: 1,138)

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Review summary

Many users praise the food quality and seasonal menu options, along with recent improvements to the app's appearance and rewards program. However, recurring issues include app crashes, a confusing ordering process, broken or misleading rewards system, slow performance, and poor user experience with payment and saved information. These problems have led some users to abandon the app despite liking the food.

Pros

Quality ingredients and delicious flavors consistently delivered
Colorful and appealing platter arrangements
New menu items introduced with seasonal changes
Improved look and feel in recent update with easier pickup ordering
Sleek new rewards program with multiple tier levels

Cons

App frequently crashes or won't open after updates
Ordering process is confusing, buggy, and unintuitive with multiple steps and glitches
Rewards and promo usage is misleading, complicated, or broken
App is slow and has poor layout with excessive scrolling and pop-ups
App does not reliably save payment methods, favorites, or delivery information, requiring repeated entry

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User Reviews

Recent rating average: 1.50

All time rating average: 4.79

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70% (16)

Date	Author	Comment
2025-01-15	Ni*****	App does not allow you to update the tip to more than 15% on deliveries
App does not allow you to update the tip to more than 15% on deliveries
2025-01-07	Mr*****	App sucks....won't let me pay with valid credit cards saved in my account. Deleting for good. Much easier ordering in person.
App sucks....won't let me pay with valid credit cards saved in my account. Deleting for good. Much easier ordering in person.
2024-10-30	Pa*****	the $5 sign up promo is misleading. it's in the form of future rewards
the $5 sign up promo is misleading. it's in the form of future rewards
2024-10-24	Xi*****	The new UI is confusing: it takes so many steps just to place an order, and it's easy to think that you've completed an order by adding a payment, when actually it still hasn't gone through. Also, sometimes down/unable to complete an order.
The new UI is confusing: it takes so many steps just to place an order, and it's easy to think that you've completed an order by adding a payment, when actually it still hasn't gone through. Also, sometimes down/unable to complete an order.
2024-10-03	Jo*****	Difficulty launching newest version of the app. Constantly crashing.
Difficulty launching newest version of the app. Constantly crashing.
2024-10-03	Mi*****	Won't even open on my phone anymore after update. I even tried uninstall and reinstall.
Won't even open on my phone anymore after update. I even tried uninstall and reinstall.
2024-10-01	Gr*****	The most recent update makes the app unopenable, it crashes every single time I try.
The most recent update makes the app unopenable, it crashes every single time I try.
2024-10-01	Wa*****	This app no longer opens after the latest update. It opens to a black screen and closes a few seconds later.
This app no longer opens after the latest update. It opens to a black screen and closes a few seconds later.
2024-07-16	Ad*****	Update 7/16: Why did you change the UI again? The original was great. So many issues with this one: - Appears to have removed "favorites" feature - Defaults to 15% tip even when placing order for pickup (difficult to tip less) - Have to enter phone number every time (even when placing order for pickup) - Have to select credit card every time rather than having default (UI makes it hard to tell that it's not selected) - It looks like I have a reward, but I think I'm actually spending my points?
Update 7/16: Why did you change the UI again? The original was great. So many issues with this one: - Appears to have removed "favorites" feature - Defaults to 15% tip even when placing order for pickup (difficult to tip less) - Have to enter phone number every time (even when placing order for pickup) - Have to select credit card every time rather than having default (UI makes it hard to tell that it's not selected) - It looks like I have a reward, but I think I'm actually spending my points?
2024-01-30	Ke*****	With the new update, I'm not able to place an order online for delivery. It glitches that I didn't meet the minimum, even though I reached the minimum. It freezes before checking out and in between looking at the menus and rewards.
With the new update, I'm not able to place an order online for delivery. It glitches that I didn't meet the minimum, even though I reached the minimum. It freezes before checking out and in between looking at the menus and rewards.