Reviews of DigiLocker

By: National eGovernance Division, Government of India

List of user reviews and ratings for DigiLocker

Total ratings

3.92 (Rating count: 616,203)

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Review summary

Users praise DigiLocker for its all-in-one document service and general positive sentiment, but repeatedly report serious login and stability issues, including PIN/OTP problems and account locks, as well as network errors or the app failing to open. Document handling has limitations, notably Aadhaar name mismatches and partial support for certain state or municipal documents. Overall, a useful concept hampered by reliability and compatibility problems.

Pros

All-in-one service for documents and services (described as the 'best app for all in one service').
Overall positive sentiment in reviews (incredible app; nice; best; very good).
App is perceived as useful and valuable to users.

Cons

Frequent login/authentication problems (cannot login, forgot PIN/OTP issues, account gets locked).
App instability and accessibility issues (app not opening, not working after some time, network errors).
Document compatibility limitations (name mismatch with Aadhaar prevents adding documents; limited support for state/municipal documents such as Maharashtra documents).

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