Reviews of Digidentity Wallet

By: Digidentity B.V.

List of user reviews and ratings for Digidentity Wallet

Total ratings

4.46 (Rating count: 35,968)

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Review summary

User feedback for Digidentity Wallet is mixed. Many praise it for being extremely easy to use, fast, and generally reliable for authentication, with several calling it very user-friendly and time-saving. However, there are notable reliability and compatibility issues: some users report it not functioning, update/account problems, and version compatibility limits. Some critical features are not supported (e.g., passport chips, QR life certificate scanning). A few note missing guidance. Overall, ease of use is strong, but reliability and feature gaps temper the overall experience.

Pros

Very easy to use and user-friendly
Saves time and is fast/efficient (fastest appointment, streamlined)
Works well and generally reliable for authentication
Feels secure and trustworthy
Highly useful for authentication tasks and well-regarded as an auth app

Cons

Not functioning for some users / instability reported
Update/account problems (accounts deleted after updates or updates unavailable)
Compatibility/version issues (some reviews say version not supported)
Feature limitations or incompatibilities (no chip on some documents; life certificate QR scan not supported)
Confusing or outdated UI and lack of guidance / documentation

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User Reviews

Recent rating average: 2.30

All time rating average: 4.46

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56% (79)

Date	Author	Comment
2026-07-06	re*****	nice n easy
nice n easy
2026-07-06	Lo*****	Keeps telling me to update the version on my tablet. But I have numerous times and it still doesn't proceed. Won't accept the camera scan from my phone. It's useless and a waste of time.
Keeps telling me to update the version on my tablet. But I have numerous times and it still doesn't proceed. Won't accept the camera scan from my phone. It's useless and a waste of time.
2026-06-27	Fo*****	voor oudere mensen niet eenvoudig te begrijpen.
voor oudere mensen niet eenvoudig te begrijpen.
2026-06-26	To*****	confusing
confusing
2026-06-23	Re*****	instructions are very restricted. scanning the QR on post gave me another qr to scan (as is on phone, need screenshot and scanapp on pc). only to get the same qr again with text to get passport scanned. very unclear you have to download the digidentity first before things happen.
instructions are very restricted. scanning the QR on post gave me another qr to scan (as is on phone, need screenshot and scanapp on pc). only to get the same qr again with text to get passport scanned. very unclear you have to download the digidentity first before things happen.
2026-06-19	Ti*****	Chain auth has been an utter mess with Digidentity. Weird pricing structures, abysmal support, annoying web interface with many UI/UX cycles where you end up where you started and to top it off the setup process even resulted in a 'smartcard' that spelled my very name wrong. Why did I ever buy the long term plan such that I'm stuck with them for years to come.
Chain auth has been an utter mess with Digidentity. Weird pricing structures, abysmal support, annoying web interface with many UI/UX cycles where you end up where you started and to top it off the setup process even resulted in a 'smartcard' that spelled my very name wrong. Why did I ever buy the long term plan such that I'm stuck with them for years to come.
2026-06-18	Sh*****	terrible. no help what so ever
terrible. no help what so ever
2026-06-12	Do*****	not happy with this development, soon mandatory ID ?
not happy with this development, soon mandatory ID ?
2026-06-11	Ma*****	very easy to use
very easy to use
2026-06-11	En*****	useless app, wonder what they do with my private data
useless app, wonder what they do with my private data