Reviews of Digidentity Wallet

By: Digidentity B.V. App

List of user reviews and ratings for Digidentity Wallet

Total ratings

4.35 (Rating count: 36,430)

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Review summary

User feedback for Digidentity Wallet is mixed. Many praise it for being extremely easy to use, fast, and generally reliable for authentication, with several calling it very user-friendly and time-saving. However, there are notable reliability and compatibility issues: some users report it not functioning, update/account problems, and version compatibility limits. Some critical features are not supported (e.g., passport chips, QR life certificate scanning). A few note missing guidance. Overall, ease of use is strong, but reliability and feature gaps temper the overall experience.

Pros

Very easy to use and user-friendly
Saves time and is fast/efficient (fastest appointment, streamlined)
Works well and generally reliable for authentication
Feels secure and trustworthy
Highly useful for authentication tasks and well-regarded as an auth app

Cons

Not functioning for some users / instability reported
Update/account problems (accounts deleted after updates or updates unavailable)
Compatibility/version issues (some reviews say version not supported)
Feature limitations or incompatibilities (no chip on some documents; life certificate QR scan not supported)
Confusing or outdated UI and lack of guidance / documentation

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User Reviews

Recent rating average: 2.10

All time rating average: 4.35

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57% (83)

Date	Author	Comment
2026-08-05	Me*****	Not once been able to log into my tax authority environment without issues. Help desk invariably unable to help. Completely worthless app and service!
Not once been able to log into my tax authority environment without issues. Help desk invariably unable to help. Completely worthless app and service!
2026-07-30	Mo*****	top
top
2026-07-29	ri*****	Doesn't manage to scan any identity documents. I've been able to use other apps such as banks and UK gov's app to scan, but not this app, so you're better off with one that doesn't waste your time.
Doesn't manage to scan any identity documents. I've been able to use other apps such as banks and UK gov's app to scan, but not this app, so you're better off with one that doesn't waste your time.
2026-07-27	Mo*****	I didn't understand at first that I had to physically position the phone on top of the passport. maybe tweak the wording?
I didn't understand at first that I had to physically position the phone on top of the passport. maybe tweak the wording?
2026-07-19	Ba*****	place you phone on the chip and stop moving it around when it starts reading.
place you phone on the chip and stop moving it around when it starts reading.
2026-07-15	Je*****	spying trash app. Avoid if you can
spying trash app. Avoid if you can
2026-07-06	re*****	nice n easy
nice n easy
2026-07-06	Lo*****	Keeps telling me to update the version on my tablet. But I have numerous times and it still doesn't proceed. Won't accept the camera scan from my phone. It's useless and a waste of time.
Keeps telling me to update the version on my tablet. But I have numerous times and it still doesn't proceed. Won't accept the camera scan from my phone. It's useless and a waste of time.
2026-06-27	Fo*****	voor oudere mensen niet eenvoudig te begrijpen.
voor oudere mensen niet eenvoudig te begrijpen.
2026-06-26	To*****	confusing
confusing