Reviews of DIG - Doha Insurance Group

By: Doha Insurance Group

List of user reviews and ratings for DIG - Doha Insurance Group

Total ratings

4.68 (Rating count: 1,025)

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Review summary

Users praise the DIG app for its user-friendly design, smooth processes, and excellent customer service, making it one of Qatar's top insurance apps. However, multiple reviews highlight issues with document uploads, limited input options, and inadequate after-sales support with slow responses. While the app is functional and appreciated for ease of use, concerns about customer care and unresolved problems detract from the overall experience.

Pros

User-friendly interface and easy to navigate
Smooth and efficient process for managing insurance
Good customer service support, including helpful staff like Mr. Jehad
Well-designed app providing a pleasant customer experience
Highly regarded as one of the best insurance apps in Qatar

Cons

Lack of timely updates and poor after-sales support
Issues with uploading documents such as QID and passport pages
App limitations with input fields, e.g., expiry dates not showing all months
Perception that the company doesn't care for customers after acquisition
Some users report unresolved issues and lack of trust

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User Reviews

Recent rating average: 4.10

All time rating average: 4.68

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26% (6)

Date	Author	Comment
2025-01-26	Mo*****	good1 pls start with also whataspp
good1 pls start with also whataspp
2025-01-23	مح*****	no benefit of it no updates on it
no benefit of it no updates on it
2024-12-26	Ji*****	smooth process
smooth process
2024-11-01	Ah*****	very easy process
very easy process
2024-10-31	sh*****	Very bad
Very bad
2024-10-27	Wa*****	very good service
very good service
2024-10-08	ra*****	the best app in qatar
the best app in qatar
2024-10-07	Am*****	very good service
very good service
2024-10-03	Da*****	excellent user friendly n fast
excellent user friendly n fast
2024-09-03	Ka*****	Mr. Jehad rendered good support while accident claim through WhatsApp, really appreciated for his service
Mr. Jehad rendered good support while accident claim through WhatsApp, really appreciated for his service