Reviews of delivery.com:Food Booze & More

By: Delivery.com App

List of user reviews and ratings for delivery.com:Food Booze & More

Total ratings

3.34 (Rating count: 3,681)

Review summary

Users frequently report extremely slow deliveries, sometimes over two hours, with poor order accuracy and cold food. Many complaints involve double charges and insufficient customer service response. The app is buggy and unstable, including problems adding items to orders. Live tracking is often missing or non-functional, causing communication issues and frustration. Overall, users express significant dissatisfaction with the app's reliability, service quality, and support.

Date	Author	Comment
2024-09-20	Am*****	Uninstalling and not using this service anymore. To spend upwards of $30 for delivery for ONE meal and then wait over an hour for it to be delivered cold and inedible is RIDICULOUS. There are so many cheaper, faster and more efficient delivery companies out there that don't mark up menu items by more than $2 per item, then add $8 in service fees, then a $5 delivery fee, plus tip and then tell you it will be a nearly 2 hour wait for your order. Disgusting.
Uninstalling and not using this service anymore. To spend upwards of $30 for delivery for ONE meal and then wait over an hour for it to be delivered cold and inedible is RIDICULOUS. There are so many cheaper, faster and more efficient delivery companies out there that don't mark up menu items by more than $2 per item, then add $8 in service fees, then a $5 delivery fee, plus tip and then tell you it will be a nearly 2 hour wait for your order. Disgusting.
2022-09-27	Br*****	Disorganized, inefficient, POS system from the top down. I "made an order" at 6pm. I didn't realize that means some driver accepts my order, then THEY call the order in to a restaurant when they're good and ready. I literally watched while my driver drove all around town for over an hour before they even called in my order. I will NEVER use this app/website/company again.
Disorganized, inefficient, POS system from the top down. I "made an order" at 6pm. I didn't realize that means some driver accepts my order, then THEY call the order in to a restaurant when they're good and ready. I literally watched while my driver drove all around town for over an hour before they even called in my order. I will NEVER use this app/website/company again.
2022-06-21	To*****	They have no quality assurance for the businesses they work with. You will order an overly expensive meal for $30 or more and you spend the next hour waiting for the coin flip as to whether it will even arrive because often the restaurants' system isn't set up properly and they never get your order. They've also got middle men doing the deliveries who work for a THIRD company, which hardly helps. The app is slow and clunky to boot. I'm tired of babysitting every order. This app is just bad.
They have no quality assurance for the businesses they work with. You will order an overly expensive meal for $30 or more and you spend the next hour waiting for the coin flip as to whether it will even arrive because often the restaurants' system isn't set up properly and they never get your order. They've also got middle men doing the deliveries who work for a THIRD company, which hardly helps. The app is slow and clunky to boot. I'm tired of babysitting every order. This app is just bad.
2021-06-29	Ha*****	Double charges, no clear way to fix this. I used this app once as a guest at a restaurant and had no issue. I had been prompted to pay right away, which I did. I did not request to save my CC info. The next time, I went to another restaurant and it didn't ask for my credit card info, so I assumed I had to pay at the restaurant upon pick up, as a guest. When I go to pick up, the restaurant charged me. A few days later, I see two charges. No way to fix this and did not have any prompt to pay.
Double charges, no clear way to fix this. I used this app once as a guest at a restaurant and had no issue. I had been prompted to pay right away, which I did. I did not request to save my CC info. The next time, I went to another restaurant and it didn't ask for my credit card info, so I assumed I had to pay at the restaurant upon pick up, as a guest. When I go to pick up, the restaurant charged me. A few days later, I see two charges. No way to fix this and did not have any prompt to pay.
2021-01-03	Kr*****	Order delivered to the wrong address. Their customer service (not US based) told me it was my fault and I input the address wrong even though I sent them the screenshots of the app showing my address was the address input. Their service said they had to contact the local branch which can take a day or two for response. Was on the phone for an hour. Should have just ran to the restaurant. I will not be using this app or service again.
Order delivered to the wrong address. Their customer service (not US based) told me it was my fault and I input the address wrong even though I sent them the screenshots of the app showing my address was the address input. Their service said they had to contact the local branch which can take a day or two for response. Was on the phone for an hour. Should have just ran to the restaurant. I will not be using this app or service again.
2020-12-06	Sa*****	This service isn't great. I tried it a few times. The first time my order was about 1 1/2 hours late. Eventually they contacted me that they would be late. I attempted a 2nd time. The app doesn't verify the business has accepted the order they just charge you without following up. There's also no updates in the app so the user can track the status so I had no idea and waited for an hour.
This service isn't great. I tried it a few times. The first time my order was about 1 1/2 hours late. Eventually they contacted me that they would be late. I attempted a 2nd time. The app doesn't verify the business has accepted the order they just charge you without following up. There's also no updates in the app so the user can track the status so I had no idea and waited for an hour.
2020-08-20	St*****	Can't add anything to my bag anymore, so it's become literally impossible to use the app. Tried reinstalling, clearing cache and app data, and the works. Whenever I add anything to the bag, it doesn't actually update the bag even though the animation plays to show that the item is going into the bag. Disappointing app experience for an otherwise good product.
Can't add anything to my bag anymore, so it's become literally impossible to use the app. Tried reinstalling, clearing cache and app data, and the works. Whenever I add anything to the bag, it doesn't actually update the bag even though the animation plays to show that the item is going into the bag. Disappointing app experience for an otherwise good product.
2020-06-04	Ma*****	First order placed today, only got three items. The restaurant was partly to blame as well. If you don't have something, remove it from the menu or put in next to the item 'sold out'. Very frustrating. Miscommunication on delivery.coms end as well.
First order placed today, only got three items. The restaurant was partly to blame as well. If you don't have something, remove it from the menu or put in next to the item 'sold out'. Very frustrating. Miscommunication on delivery.coms end as well.
2020-05-27	La*****	If I could give this less than 1 star, I would. Absolutely horrible experience with a FRAUDULENT app. I placed an order, waited over 2 hours for my food (which I somewhat expected and wasn't the issue). I was told the order was on the way, but the live tracking feature didn't work. Then I received a text saying the driver was right around the corner. After 20+ minutes of waiting, still no food. I used the chat feature for help. They told me the order had already been delivered and to check my porch again. False. I have a smart doorbell/camera and there was absolutely no footage of anyone approaching my door. My card was still charged. I've tried the chat feature multiple times and all they keep telling me is that they are "escalating the matter to local management" and to "wait 24-72 hours." I am almost at a week now, and no one is helpful. I tried calling the 800 number THREE times and each time I got a different story, supposedly they were transferring me to local management, and then I would get disconnected. This is the most FRAUDULENT app I have ever used. STAY AWAY. There are plenty of better delivery apps out there. At this point, I am even willing to pay higher delivery fees for better service.
If I could give this less than 1 star, I would. Absolutely horrible experience with a FRAUDULENT app. I placed an order, waited over 2 hours for my food (which I somewhat expected and wasn't the issue). I was told the order was on the way, but the live tracking feature didn't work. Then I received a text saying the driver was right around the corner. After 20+ minutes of waiting, still no food. I used the chat feature for help. They told me the order had already been delivered and to check my porch again. False. I have a smart doorbell/camera and there was absolutely no footage of anyone approaching my door. My card was still charged. I've tried the chat feature multiple times and all they keep telling me is that they are "escalating the matter to local management" and to "wait 24-72 hours." I am almost at a week now, and no one is helpful. I tried calling the 800 number THREE times and each time I got a different story, supposedly they were transferring me to local management, and then I would get disconnected. This is the most FRAUDULENT app I have ever used. STAY AWAY. There are plenty of better delivery apps out there. At this point, I am even willing to pay higher delivery fees for better service.
2020-04-16	A *****	Horrible experience. Thried to place an order, but the app said the card was declined and the order did not go through. But yet somehow, they were able to charge my card for the order even though it did not go through and it said my card was charged. There was no delivery and 4 days later I'm still trying to get my money back from these thieves... NEVER EVER DO BUSINESS WITH THESE THIEVES!
Horrible experience. Thried to place an order, but the app said the card was declined and the order did not go through. But yet somehow, they were able to charge my card for the order even though it did not go through and it said my card was charged. There was no delivery and 4 days later I'm still trying to get my money back from these thieves... NEVER EVER DO BUSINESS WITH THESE THIEVES!

Reviews of delivery.com:Food Booze & More

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