Reviews of delivery.com:Food Booze & More

By: Delivery.com

List of user reviews and ratings for delivery.com:Food Booze & More

Total ratings

3.34 (Rating count: 3,681)

Review summary

Users frequently report extremely slow deliveries, sometimes over two hours, with poor order accuracy and cold food. Many complaints involve double charges and insufficient customer service response. The app is buggy and unstable, including problems adding items to orders. Live tracking is often missing or non-functional, causing communication issues and frustration. Overall, users express significant dissatisfaction with the app's reliability, service quality, and support.

Pros

Cons

Very slow delivery times, often over an hour or more, leading to cold or incorrect orders.
Poor customer service with delays in resolving issues and accusations against customers for their errors.
App and system bugs, including inability to add items to the cart and app crashes.
Orders sometimes do not go through properly but still charge the customer, leading to double charges and disputes.
Lack of real-time order tracking and communication, resulting in user confusion and frustration.

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User Reviews

Recent rating average: 1.10

All time rating average: 3.34

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1% (15)

Date	Author	Comment
2024-09-20	Am*****	Uninstalling and not using this service anymore. To spend upwards of $30 for delivery for ONE meal and then wait over an hour for it to be delivered cold and inedible is RIDICULOUS. There are so many cheaper, faster and more efficient delivery companies out there that don't mark up menu items by more than $2 per item, then add $8 in service fees, then a $5 delivery fee, plus tip and then tell you it will be a nearly 2 hour wait for your order. Disgusting.
Uninstalling and not using this service anymore. To spend upwards of $30 for delivery for ONE meal and then wait over an hour for it to be delivered cold and inedible is RIDICULOUS. There are so many cheaper, faster and more efficient delivery companies out there that don't mark up menu items by more than $2 per item, then add $8 in service fees, then a $5 delivery fee, plus tip and then tell you it will be a nearly 2 hour wait for your order. Disgusting.
2022-09-27	Br*****	Disorganized, inefficient, POS system from the top down. I "made an order" at 6pm. I didn't realize that means some driver accepts my order, then THEY call the order in to a restaurant when they're good and ready. I literally watched while my driver drove all around town for over an hour before they even called in my order. I will NEVER use this app/website/company again.
Disorganized, inefficient, POS system from the top down. I "made an order" at 6pm. I didn't realize that means some driver accepts my order, then THEY call the order in to a restaurant when they're good and ready. I literally watched while my driver drove all around town for over an hour before they even called in my order. I will NEVER use this app/website/company again.