Reviews of DeFacto - Clothing & Shopping

By: DeFacto App

List of user reviews and ratings for DeFacto - Clothing & Shopping

Total ratings

4.54 (Rating count: 52,143)

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Review summary

The DeFacto app shows a split user experience. Pros include a clean, easy-to-use UI and attractive deals. Major downsides are frequent bugs, poor customer service with slow refunds, quality concerns about materials, and fulfillment issues such as cancellations and hidden delivery charges. Addressing bugs, clarifying return policies, and improving product quality would improve overall sentiment.

Pros

Easy-to-use UI and pleasant shopping experience.
Good deals and offers perceived as good value.
Positive sentiment about the app's design and usability across multiple languages.

Cons

Poor customer service and slow/refund processing for returns.
Frequent bugs and app performance issues that disrupt usage.
Low-quality materials and product quality concerns (e.g., damaged items, cheap materials).
Rigid/unclear return policy and refund/cancellation problems, including delivery-related issues.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.54

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41% (69)

Date	Author	Comment
2026-08-16	ma*****	I like it so much
I like it so much
2026-08-14	Ne*****	kendime göre zar zor ürün bulmuştum. kargoya verdik , geldiğinde beni aramışlar yetişemedim tam o sirada 15 dakika içinde geri dönüş yapabilirsiniz diye mesaj geldi fakat aradım açmadılar. sonrasında da aradım kaç kere doğru düzgün bir muhattap bulamadim. sonrasında görustüğüm kadin tekrar dağıtima çıkacağını söyledi ve dağıtıma çıkmadan iptal edildi . şuanda üründen benim bedenimde bulunmuyor , hepsi tükenmiş buyüzden tekrar sipariş edemedim. kısacası kargo berbat
kendime göre zar zor ürün bulmuştum. kargoya verdik , geldiğinde beni aramışlar yetişemedim tam o sirada 15 dakika içinde geri dönüş yapabilirsiniz diye mesaj geldi fakat aradım açmadılar. sonrasında da aradım kaç kere doğru düzgün bir muhattap bulamadim. sonrasında görustüğüm kadin tekrar dağıtima çıkacağını söyledi ve dağıtıma çıkmadan iptal edildi . şuanda üründen benim bedenimde bulunmuyor , hepsi tükenmiş buyüzden tekrar sipariş edemedim. kısacası kargo berbat
2026-08-13	Am*****	the payment page is bugging
the payment page is bugging
2026-08-13	Az*****	user friendly değil
user friendly değil
2026-08-11	Br*****	i'm having issues when trying to finalize my transaction and fill up my card info,somehow i have to slide down really slow otherwize it would accidentally quit.
i'm having issues when trying to finalize my transaction and fill up my card info,somehow i have to slide down really slow otherwize it would accidentally quit.
2026-08-10	Sh*****	The best shopping experience on-line. Thank you for the friendly App.
The best shopping experience on-line. Thank you for the friendly App.
2026-08-10	Ka*****	nice app
nice app
2026-08-09	Ah*****	♥️♥️♥️⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
♥️♥️♥️⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
2026-08-06	Ab*****	the app is completely unusable and disastrous. When trying to pay, it bugs out entirely: the payment validation button completely disappears right after entering my bank details! I'm forced to restart the whole process over and over with zero success, not to mention items randomly disappearing from my cart. To top it all off, navigating the app is infuriatingly slow. It is unacceptable to release an app in such a state. Fix these bugs immediately, I strongly advise again
the app is completely unusable and disastrous. When trying to pay, it bugs out entirely: the payment validation button completely disappears right after entering my bank details! I'm forced to restart the whole process over and over with zero success, not to mention items randomly disappearing from my cart. To top it all off, navigating the app is infuriatingly slow. It is unacceptable to release an app in such a state. Fix these bugs immediately, I strongly advise again
2026-08-04	Al*****	الابلكيشن معلق بقالة فتره فى shopping cart وحاجة فى منتهى القرف
الابلكيشن معلق بقالة فتره فى shopping cart وحاجة فى منتهى القرف