Reviews of Decluttr

By: Entertainment Magpie LTD

List of user reviews and ratings for Decluttr

Total ratings

2.36 (Rating count: 6,027)

Review summary

Users appreciate the app's convenience in scanning and selling items with free shipping labels and an easy interface. However, many report very low payout offers, technical problems with scanning and logging in, and frequent issues with items being rejected or missing upon receipt. Customer support is often unhelpful, and some feel the service is unfair or a scam. Overall, the app is easy to use but disappointing in value and reliability.

Pros

App makes it easy and quick to scan barcodes and list items for sale.
Provides free shipping labels which simplifies the selling process.
User-friendly interface and straightforward to use.
Good alternative to throwing away clutter or donating, providing some cash back instead.
Live chat support feature is helpful for resolving issues for some users.

Cons

Most items are offered very low prices, often just pennies, making selling less profitable compared to other platforms like eBay.
Barcode scanner functionality is poor, with lag, poor focus behavior, and inconsistent scanning results.
App and service frequently have technical issues such as login problems, missing payment emails, and failure to recognize items.
Items often marked as missing or in worse condition upon receipt, leading to rejection or reduced payments without adequate explanation.
Customer support is often unresponsive or demands excessive proof from users regarding payment issues.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.36

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0% (12)

Date	Author	Comment
2024-05-29	Pe*****	After the update completely unusable. Lookups used to be practically instant. Keying in a barcode used to be difficult sometimes with my barcode scanner, now unusable. Before could scan a barcode. Then it would clear the field and the focus would go to the now empty field so I could hit scan again. Nonononono. Now returning to the field requires you to hit the x to clear the field before you can put in another barcode. They just dont want to make money it seems. Tired of explaining.
After the update completely unusable. Lookups used to be practically instant. Keying in a barcode used to be difficult sometimes with my barcode scanner, now unusable. Before could scan a barcode. Then it would clear the field and the focus would go to the now empty field so I could hit scan again. Nonononono. Now returning to the field requires you to hit the x to clear the field before you can put in another barcode. They just dont want to make money it seems. Tired of explaining.
2024-03-12	Br*****	Couldn't register. After clicking on "State" when I was inputting my address, it popped up "Enter State", but there's no states to choose from and it won't let me type anything in. Before all that I tried to scan a barcode on a DVD and my phone just vibrated over and over. Typed it in manually and it wouldn't let me hit enter. I'm just gonna uninstall. Too many problems right off the bat. I'm sticking with Mercari and Depop.
Couldn't register. After clicking on "State" when I was inputting my address, it popped up "Enter State", but there's no states to choose from and it won't let me type anything in. Before all that I tried to scan a barcode on a DVD and my phone just vibrated over and over. Typed it in manually and it wouldn't let me hit enter. I'm just gonna uninstall. Too many problems right off the bat. I'm sticking with Mercari and Depop.