Reviews of The Excellence Collection

By: Dapper Technologies App

List of user reviews and ratings for The Excellence Collection

Total ratings

4.06 (Rating count: 172)

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Review summary

The Excellence Collection app is valued as a central, easy-to-use source for resort info (menus, events, activities, hours) and is especially helpful after check-in. However, multiple reviews report persistent download issues, login/authentication problems, and buggy performance, with open-times/content sometimes inaccurate or inconsistent. Improvements in reliability and up-to-date content are needed to realize its full potential.

Pros

Central hub for resort information—menus, event times, activities, and restaurant hours.
Easy to use and navigate after check-in, acting as the main gateway to on-site services.
Provides timely information on activities and restaurant hours to help plan your day.

Cons

Repeated app download/install failures (stops around 51–52%).
Login/authentication problems and frequent sign-out requiring multiple screens.
Buggy and slow performance with PDFs and limited functionality beyond PDFs.
Inaccurate or outdated restaurant/bar opening times and lack of a reliable schedule/chart.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.06

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34% (17)

Date	Author	Comment
2026-08-17	JA*****	so glitchy and I love these resorts. ive stayed at 3
so glitchy and I love these resorts. ive stayed at 3
2026-08-06	Na*****	app did not work at all. never got past the pink screen with the name of the app. we couldn't get on the wait-list for restaurants. We did not get promotions. we could only access the menus from the internet. very disappointed when they rely so heavily on the app for things.
app did not work at all. never got past the pink screen with the name of the app. we couldn't get on the wait-list for restaurants. We did not get promotions. we could only access the menus from the internet. very disappointed when they rely so heavily on the app for things.
2026-07-31	Cl*****	The Resort is beautiful and the staff is excellent! We will definitely come again!
The Resort is beautiful and the staff is excellent! We will definitely come again!
2026-07-30	Na*****	The app isn't working for The Excellence Punta Cana.
The app isn't working for The Excellence Punta Cana.
2026-02-10	Er*****	Excellence is what you have here, no doubt about it!
Excellence is what you have here, no doubt about it!
2026-01-24	Ch*****	does not authenticate when their website does. Just use their website.
does not authenticate when their website does. Just use their website.
2025-11-29	ty*****	won't download. stops at 51%
won't download. stops at 51%
2025-11-28	Mo*****	app not downloading been at the resort for 7 hours and the app won't download
app not downloading been at the resort for 7 hours and the app won't download
2025-11-26	Be*****	Neither my wife or I could get the app to download. We tried everything and it will only go to 51%. We even had several staff members attempt to help us and they also gave up. Very frustrating since we are here on our 25th anniversary and can't see any of the menus or events.
Neither my wife or I could get the app to download. We tried everything and it will only go to 51%. We even had several staff members attempt to help us and they also gave up. Very frustrating since we are here on our 25th anniversary and can't see any of the menus or events.
2025-11-23	Gl*****	My experience was exceptional. it was great
My experience was exceptional. it was great