Dal-IA

Dal-IA is the app for agents of the Dalia CRM. Serve your business customers from anywhere and keep all your conversations in one place.

UNIFIED INBOX
Bring WhatsApp, Instagram, and Messenger together on a single screen. Stop jumping between apps: all your customer messages arrive in one place, organized and ready to respond.

RESPOND INSTANTLY
Reply with text, voice notes, and images without leaving the conversation. Use templates to quickly answer frequently asked questions.

REAL-TIME NOTIFICATIONS
Receive an alert on your phone as soon as a new message arrives or a conversation is assigned to you. Never leave a customer waiting again.

TEAMWORK
Each agent sees their assigned conversations. Assign, filter by status (open, pending, postponed, resolved), and keep your inbox under control.

DESIGNED FOR YOUR BUSINESS
Ideal for sales and customer service teams who communicate with customers via social media and messaging.

To log in, you need a Dalia account, which is managed by your company (the same credentials you use on the website). No in-app purchases are available.