Cx360

CX360 is an AI-powered platform designed to give you a true 360 degree view of customer experience across India’s fast-growing D2C ecosystem. Built for founders, CX leaders, product teams, investors, and consultants, CX360 brings together data, insights, and analytics into one unified experience intelligence platform.

The app covers over 10,000 Indian D2C brands, aggregating insights from all leading marketplaces, individual brand websites, and trusted publications. With coverage of more than 10 million products and 35 million customer reviews, CX360 transforms fragmented feedback into structured, actionable intelligence.

At the core of CX360 are AI-enabled insights that analyze ratings, reviews, attributes, sentiment, and trends at scale. Every brand and product is evaluated using standardized scorecards, helping you quickly understand strengths, weaknesses, and performance gaps. Brand Score Cards provide a high-level CX health snapshot, while Product Score Cards allow deep dives into individual product performance.

CX360 offers detailed analytics for individual brands as well as side-by-side comparisons across categories, cohorts, and competitors. You can track performance over time, benchmark against peers, and identify where customer expectations are being met or missed. These insights help teams move from reactive decision-making to proactive CX strategy.

The platform also supports CX OKRs, enabling organizations to align customer experience goals with measurable outcomes. Teams can monitor progress, validate impact, and ensure CX initiatives translate into real customer and business value.

Beyond analytics, CX360 includes a built-in survey platform to capture first-party feedback directly from customers. This allows brands to combine organic market feedback with targeted surveys for a more complete view of customer perception.

For organizations looking to go deeper, CX360 also offers consulting services. Our CX experts work with brands to interpret insights, design improvement roadmaps, and execute data-driven CX transformations.

Whether you are tracking brand reputation, improving product experience, comparing competitors, or building a CX-led growth strategy, CX360 gives you the clarity, scale, and intelligence needed to make confident decisions.

CX360 is customer experience intelligence, built for India’s D2C ecosystem.