Reviews of Cvent LeadCapture

By: Cvent App

List of user reviews and ratings for Cvent LeadCapture

Total ratings

3.79 (Rating count: 89)

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Review summary

Users appreciate the app for its ease of use, quick lead collection, and effective capture of relevant information with helpful pre-loaded questions. However, consistent technical issues like app freezing, unreliable scanning, and data synchronization problems are common complaints. Several users report poor customer support and frustration with the scanning process requiring many clicks, leading to negative experiences despite the app's intended utility for trade shows and conferences.

Pros

Easy to use and navigate
Captures necessary lead information effectively
Facilitates quick lead collection at events
Provides a good lead qualification experience
Includes useful pre-loaded questions

Cons

App frequently freezes or shuts off unexpectedly
Scanning leads is inconsistent or often fails
Manual lead syncing issues causing loss of data
Poor customer support experience reported
High number of clicks required to scan multiple leads

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User Reviews

Recent rating average: 4.10

All time rating average: 3.79

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43% (9)

Date	Author	Comment
2024-12-12	Ke*****	Good for quick contact info collection. Would like a way to run reports or sent report to another user from app
Good for quick contact info collection. Would like a way to run reports or sent report to another user from app
2024-11-01	Ru*****	Does not scan the leads consistently
Does not scan the leads consistently
2024-10-28	St*****	Easy to use.
Easy to use.
2024-10-24	sc*****	Easy to use, and captures great lead info
Easy to use, and captures great lead info
2024-10-09	St*****	Captures the info needed for the handoff to sales.
Captures the info needed for the handoff to sales.
2024-08-28	Do*****	very easy to use app and good qualification app
very easy to use app and good qualification app
2024-06-10	Er*****	Really easy to use!
Really easy to use!
2024-04-30	Pa*****	Keeps shutting off, can't even login
Keeps shutting off, can't even login
2024-03-08	Da*****	Great app! Easy, intuitive. Nice pre-loaded questions.
Great app! Easy, intuitive. Nice pre-loaded questions.
2024-02-28	Ma*****	great app for quickly collecting leads at events.
great app for quickly collecting leads at events.