TheCitizen

In our social life, we encounter various troubles during our travel every day, e.g., social security incidents, utility line/service damage, emergency situations, etc. but the government agencies notice them with much delay and prolong citizen suffering. We have developed the TheCitizen platform to bring government and private service agencies to the platform to ensure collaboration with the citizens for resolving public issues. This app enables the resolution of various types of citizen problems. Therefore, the citizens will use this app for different reasons. We believe that this app would revolutionize the way people interact with the government and private service agencies. It would create a transparent platform for government-to-citizen interactions.

Citizen empowerment:
The app would enable the mass people to bring incidents to the authority’s attention seamlessly. It would trigger a higher level of confidence among people that their words can reach the authority instantly without modification, and their reports count. Citizens would become more engaged and participatory in social development. A user will be able to post an incident or utility condition at his location with evidence. The user will select the right type of incident from the navigation panel and take a photo or video of the situation/facility/incident and post it in the app. The following accuracies will be ensured:
- The app will take the location coordinates (longitude, latitude) from the handset internally. So, the user cannot report the wrong location.
- The app will take only the camera stream. So, the user cannot post images from the photo gallery.

Improved accountability of agencies:
Developing countries are commonly observed with a lower level of accountability in government agency officers. This app would significantly improve agency officers’ accountability. Because public incident reports will be visible to citizens and their remedial actions. The service agencies would be helped in the following ways:
- Instant reporting of broken utilities/facilities / emergencies across the geography to the corresponding officers
- Agencies can plan and assign persons to repair the facilities/utilities.
- When the repair staff resolve the problems and post update, the agency offers and the original reporting users will get auto-notifications.

Measurability of impact:
The app provides the facility to measure public reports and effective closure of reported incidents. Both users and agency officers can see these reports which would also bring transparency.

Geo-routing:
It is the app that automatically determines the officers on duty for the reporting area and sends the reports with geolocation and supporting images. It cannot be done manually to support the user base. The system can detect the area boundary of the shout-matter jurisdiction. The routing area can be defined at levels 0 to 9 of the country unit or customer region.