Reviews of CSL My Base

By: CSL DualCom

List of user reviews and ratings for CSL My Base

Total ratings

3.82 (Rating count: 125)

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Review summary

Users appreciate the CSL My Base app for easing plasma donation management with notifications and rewards, its user-friendly design, and remote monitoring features. However, multiple reviewers report significant issues including persistent login and authentication failures, app freezing or not loading fully, challenges with password recovery and account creation, and that the current Play Store version is outdated and problematic. Despite these issues, the app's helpful features and responsive customer service make it valuable to many donors and technicians.

Pros

Helps manage and improve the plasma donation experience by alerting users of upcoming donation dates and showing reward points.
Easy and user-friendly interface, making it convenient for users to navigate and use the app.
Allows checking of sites' signal strengths and device activations remotely, which is highly appreciated by some users.
Good customer service and responsiveness to user needs, creating a welcoming environment for donors.
Enables efficient management of equipment setup and monitoring for some users, reducing setup time significantly.

Cons

Frequent login and authentication problems preventing users from accessing the app.
App often hangs, locks up, or fails to load fully, leading to frustration.
Lack of a clear account creation or password reset process, making it hard for users to regain access after password issues.
The version available on Google Play Store is outdated and does not work properly, with slow developer response for fixes.
Certain functionalities such as point checking and referrals do not work reliably on some devices.

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User Reviews

Recent rating average: 3.80

All time rating average: 3.82

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25% (7)

Date	Author	Comment
2024-05-27	Da*****	When loading sites its just loading and never fully loads, had same problem for months even after uninstalling/ updating
When loading sites its just loading and never fully loads, had same problem for months even after uninstalling/ updating
2024-05-02	Ph*****	Just keeps locking up, will hang for ages then if you catch the countdown timer just right it will show your device. Did work brilliantly some 6 months ago but now I have to call technical for updates on signal strength and pins
Just keeps locking up, will hang for ages then if you catch the countdown timer just right it will show your device. Did work brilliantly some 6 months ago but now I have to call technical for updates on signal strength and pins