Reviews of Crypto.com Exchange

By: Crypto.com Exchange App

List of user reviews and ratings for Crypto.com Exchange

Total ratings

4.13 (Rating count: 14,064)

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Review summary

User reviews show major onboarding problems (signup/kyc/login), frequent performance issues (slow load times, hangs, crashes), and weak customer support. Some positives note ease of use, responsiveness, and security features like Passkey. A security/privacy concern about unauthorized logins is mentioned. Overall reliability and support are the most recurring negatives, with limited but notable positive usability feedback.

Pros

Easy to use
Generally responsive and user-friendly
Passkey security support
Fast trade execution (positive note)

Cons

Onboarding/verification/login issues (signup failures, login loops, KYC problems)
App performance and stability issues (slow loading, hangs, crashes)
Poor customer support / automated responses and difficult to reach assistance
Security/privacy concerns (suspicious login from a different IP)

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User Reviews

Recent rating average: 2.60

All time rating average: 4.13

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53% (70)

Date	Author	Comment
2026-07-30	Ni*****	I like this but cant deposit
I like this but cant deposit
2026-07-28	Un*****	my favorite licensed Canadian exchange. super easy and quick on ramping and off ramping. their visa is pretty awesome too. so easy to use and very nice design.
my favorite licensed Canadian exchange. super easy and quick on ramping and off ramping. their visa is pretty awesome too. so easy to use and very nice design.
2026-07-26	Sa*****	worst app ever.. withdrawal options never work, either you use a direct passcode or a 2 FA authenticator code, both of them gave errors. There is no point in going to support..It's a chat bot and gives irrelevant information not at all useful and asks you to repeat again.
worst app ever.. withdrawal options never work, either you use a direct passcode or a 2 FA authenticator code, both of them gave errors. There is no point in going to support..It's a chat bot and gives irrelevant information not at all useful and asks you to repeat again.
2026-07-24	Re*****	They'll quote one price to buy crypto and at checkout it's higher. And it's not the fees. The actual ticket they show is one price and at checkout they raise the price. Use Coinbase or Finance for a more reputable exchange.
They'll quote one price to buy crypto and at checkout it's higher. And it's not the fees. The actual ticket they show is one price and at checkout they raise the price. Use Coinbase or Finance for a more reputable exchange.
2026-07-24	Ji*****	why I can login
why I can login
2026-07-16	Ra*****	The crypto exchange app is easy to use and has a clean, user-friendly interface. Buying, selling, and tracking cryptocurrencies is simple, and transactions are processed quickly. The app offers useful market charts and security features like two-factor authentication. Overall, it provides a smooth trading experience and is a good choice for both beginners and experienced crypto users.
The crypto exchange app is easy to use and has a clean, user-friendly interface. Buying, selling, and tracking cryptocurrencies is simple, and transactions are processed quickly. The app offers useful market charts and security features like two-factor authentication. Overall, it provides a smooth trading experience and is a good choice for both beginners and experienced crypto users.
2026-07-03	Br*****	I think they leave everything up to AI and ai can't do anything so you just have to wait anybody that uses AI is worthless. you can't run a business with AI . they just want to get out of paying some one . they don't care if it works they have your money you will just have to deal with it. not.
I think they leave everything up to AI and ai can't do anything so you just have to wait anybody that uses AI is worthless. you can't run a business with AI . they just want to get out of paying some one . they don't care if it works they have your money you will just have to deal with it. not.
2026-06-29	on*****	they have updated this app so it now works ok again
they have updated this app so it now works ok again
2026-06-27	Su*****	Doesn't work
Doesn't work
2026-06-26	Ke*****	good job
good job