Reviews of HelloVan

By: HelloVan Solutions SL

List of user reviews and ratings for HelloVan

Total ratings

3.67 (Rating count: 771)

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Review summary

Users appreciate HelloVan's professional, timely, and high-quality delivery and furniture installation services, expressing satisfaction with staff and overall service. However, the app itself faces significant challenges: technical bugs, poor usability, inability to modify orders, and unclear service area info. Communication gaps also cause frustration, especially around delays and customer contact. Despite app shortcomings, the service quality and staff professionalism stand out as major positives in user feedback.

Pros

Excellent and professional customer service with helpful and friendly staff.
Timely and efficient delivery and installation services, including furniture assembly.
Clean and careful handling of items, with removal of packaging after delivery.
Good communication and follow-up from the customer service team when reachable.
Highly recommended by users for the quality of service and professionalism.

Cons

The app has technical issues such as failing to load delivery addresses and crashing on newer Android devices.
No ability to modify orders once submitted via the app, causing user frustration.
Poor communication in some cases, with lack of phone responses and updates on delays.
Limited service area coverage not clearly indicated during sign-up, leading to wasted sign-ups in unsupported cities.
Difficulties in using the app, including painful sign-up processes and inability to complete key tasks inside the app.

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User Reviews

Recent rating average: 4.20

All time rating average: 3.67

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35% (7)

Date	Author	Comment
2024-10-18	Ge*****	We had problems with our Ikea purchase, but Johan and his work partner sorted it out.
We had problems with our Ikea purchase, but Johan and his work partner sorted it out.
2024-09-27	Je*****	A very good service
A very good service
2024-09-06	Lo*****	Manuel y Kleber instalaron dos armarios y estamos muy satisfechos con su trabajo, se tomaron su tiempo para que todo encajara y las puertas cerraran uniformemente. Los recomendamos ampliamente.
Manuel y Kleber instalaron dos armarios y estamos muy satisfechos con su trabajo, se tomaron su tiempo para que todo encajara y las puertas cerraran uniformemente. Los recomendamos ampliamente.
2024-03-27	St*****	Cristina and Co were brilliant, they arrived on time and put the furniture/bed together in a very good time and removed all of the packaging from the house. I would 100% recommend them, very good service, thank you.
Cristina and Co were brilliant, they arrived on time and put the furniture/bed together in a very good time and removed all of the packaging from the house. I would 100% recommend them, very good service, thank you.
2024-01-30	Ma*****	Please, allow people to know in which cities you work before signing up. Also SignUp process is quite painful. I did the the whole sing up just to learn that you don't work in Sevilla.
Please, allow people to know in which cities you work before signing up. Also SignUp process is quite painful. I did the the whole sing up just to learn that you don't work in Sevilla.
2023-07-28	ki*****	Señor guillermo y señor jonatan son muy professional, rapidos y excellente servicio A+. Gracias!
Señor guillermo y señor jonatan son muy professional, rapidos y excellente servicio A+. Gracias!
2023-04-11	ja*****	The service is excellent, money well spent, even cleaned up. Thank you.
The service is excellent, money well spent, even cleaned up. Thank you.
2023-02-13	Da*****	No cogen el telefono y no llama nadie al llegar tarde Ninguna información ni una llamada ni nada... Pagado 190 Euros sin nada
No cogen el telefono y no llama nadie al llegar tarde Ninguna información ni una llamada ni nada... Pagado 190 Euros sin nada
2023-01-06	li*****	Eficiente y rapido.
Eficiente y rapido.
2023-01-03	Ju*****	Great service and excellent delivery driver
Great service and excellent delivery driver