Reviews of iD Mobile - Mobile done right!

By: iD Mobile Limited

List of user reviews and ratings for iD Mobile - Mobile done right!

Total ratings

2.24 (Rating count: 14,635)

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Review summary

Users appreciate iD Mobile's good value plans, reliable coverage, and helpful in-person support at Curry's. However, the app faces widespread criticism for login problems, poor payment functionality, and confusing billing errors. Frequent app updates have degraded user experience by removing features and causing technical issues. Customer service is often reported as unhelpful, making it hard to resolve problems. While basic data checks work well, overall dissatisfaction with app performance and billing transparency dominates user feedback.

Pros

Good value pricing with unlimited data, texts, and calls
Face-to-face customer service in Curry's stores is outstanding
Coverage is generally as good as major networks
App is simple and easy to navigate for basic usage
Good for checking remaining data balance

Cons

App frequently has login and access issues, requiring re-registration
Payment system in the app often fails, making bill payment difficult
New app updates have removed useful features and decreased functionality
Customer service is mostly unhelpful or difficult to reach
Billing issues including unexpected charges and unclear fees cause frustration and distrust

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User Reviews

Recent rating average: 1.80

All time rating average: 2.24

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438% (35)

Date	Author	Comment
2025-01-22	Ph*****	Do not rely on this network for travel in the USA. It does not work. Google it and see for yourself. I just had pure hell landing in the US and desperately trying to get data roaming to work so I could get to my hotel. Horrible experience.
Do not rely on this network for travel in the USA. It does not work. Google it and see for yourself. I just had pure hell landing in the US and desperately trying to get data roaming to work so I could get to my hotel. Horrible experience.
2025-01-17	AP*****	Please can we have a widget showing mobile data usage without having to go into the app each time. Also, just for info, it would be nice if the app showed how many minutes we were on phone calls, and how many texts we sent.
Please can we have a widget showing mobile data usage without having to go into the app each time. Also, just for info, it would be nice if the app showed how many minutes we were on phone calls, and how many texts we sent.