Reviews of Couche-Tard

By: Couche-Tard

List of user reviews and ratings for Couche-Tard

Total ratings

4.00 (Rating count: 3,897)

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Review summary

Users find Couche-Tard app useful for car wash subscriptions and promotions, but experience frequent crashes and unreliable mobile wash activation, mainly on Android. The app is difficult to navigate and lacks key features, coupled with poor customer support. Billing and subscription management issues are common, causing frustration among users despite the app's convenience.

Pros

Convenient for car wash subscriptions.
Good promotions that encourage trying new products.
Helpful for keeping vehicles clean in winter.

Cons

Frequent app crashes, especially when accessing car wash features.
Mobile activated wash and car wash code generation often fail or don't work properly, particularly on Android devices.
Poor customer support and lack of response to reported issues.
App navigation is difficult, with missing features like search and unresponsive profile editing.
Billing and subscription management problems, including failure to charge updated cards and limited subscription options.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.00

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420% (21)

Date	Author	Comment
2025-02-04	Ph*****	Works most of the time.... BUT it's bad when it doesn't... Today it kept crashing when I tried to generate a carwash code. Rebooting phone... Nothing worked... Clerk didn't even know how to generate code manually without paying. 10min later it started working suddenly. Another issue is the mobile activation on Android. Why does it keep saying it failed to activate when it actually did?! This bug has been there since last year! Works fine on IOS.
Works most of the time.... BUT it's bad when it doesn't... Today it kept crashing when I tried to generate a carwash code. Rebooting phone... Nothing worked... Clerk didn't even know how to generate code manually without paying. 10min later it started working suddenly. Another issue is the mobile activation on Android. Why does it keep saying it failed to activate when it actually did?! This bug has been there since last year! Works fine on IOS.
2025-02-01	Le*****	This is the most buggy app I've ever had. Also the car washes are always closed and they are increasing the prices. I've already sent the details of the bugs but looks like nobody is out there trying to fix it.
This is the most buggy app I've ever had. Also the car washes are always closed and they are increasing the prices. I've already sent the details of the bugs but looks like nobody is out there trying to fix it.