Reviews of Rockets

By: International Arab Company

List of user reviews and ratings for Rockets

Total ratings

3.00 (Rating count: 438)

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Review summary

User reviews of the Rockets Android app highlight inconsistent delivery times often causing orders to arrive very late and cold, with frequent order inaccuracies like missing or wrong items. While some praise the food quality and customer service, many report poor handling of complaints and packaging problems. The app's language limitations also hinder user experience. Despite these issues, the restaurant remains popular due to good taste, pricing, and service in some locations.

Pros

Food quality is good when received, often described as tasty and clean.
Customer service is praised in some instances for politeness and good handling of complaints.
Delivery is sometimes on time and efficient according to some users.
The app or restaurant has a good presence with reasonable prices and diverse locations.

Cons

Frequent and significant delivery delays, often over an hour and sometimes exceeding two hours.
Orders often arrive cold and not as expected, including wrong or missing items.
Quality control issues with food, inconsistent order accuracy, and poor packaging.
Poor customer service when issues arise, with complaints about lack of follow-up and unresolved problems.
App usability issues, including language barriers preventing some users from using the app fully.

User Reviews

Recent rating average: 1.90

All time rating average: 3.00

5 star

550% (11)

Date	Author	Comment
2024-11-01	Mo*****	مفيش كواليتي كونترول مرة الاكل كويس ومرة لأ وانتا وحظك الدليفري بيتأخر جدا على ما يوصل دايما كل مرة حاجه ناقصة او فيه طلب غلط ولازم نرجع تاني نشتكي من عشان يرجعوها اوقات بينسوا حاجات في الاوردر ونتفاجئ بعد ما نستلم انها ناقصة وفي اخر مرة كان الاوردر ناقص واشتكينا لخدمة العملاء وحتى الان تمن الحاجه مرجعش لا انصح به
مفيش كواليتي كونترول مرة الاكل كويس ومرة لأ وانتا وحظك الدليفري بيتأخر جدا على ما يوصل دايما كل مرة حاجه ناقصة او فيه طلب غلط ولازم نرجع تاني نشتكي من عشان يرجعوها اوقات بينسوا حاجات في الاوردر ونتفاجئ بعد ما نستلم انها ناقصة وفي اخر مرة كان الاوردر ناقص واشتكينا لخدمة العملاء وحتى الان تمن الحاجه مرجعش لا انصح به
2024-10-11	M.*****	عروض وهميه وقطع صغيره جدااا
عروض وهميه وقطع صغيره جدااا