Reviews of ChefGenie: Hot, Fresh & Tasty

By: AIKIT PTE. LTD App

List of user reviews and ratings for ChefGenie: Hot, Fresh & Tasty

Total ratings

4.43 (Rating count: 1,113)

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Review summary

Users find Instachef app easy to use with good food quality and convenient pickup options. The claypot rice is especially popular. However, multiple users experienced login and account creation problems. Some reported app crashes and discrepancies between displayed and actual food items. Customer service is praised when responsive but criticized for refund delays and poor communication. The app UI could be improved, and notification settings need refinement. Despite these issues, many recommend the app for its convenience and food taste.

Pros

Easy to use app with simple and straightforward ordering process
Food quality is generally good, especially noted for claypot rice and overall taste
Ordering convenience with fast food pickup concept similar to vending machines
Good customer service when issues are resolved, including prompt support and compensation
Prime membership offers good benefits and value

Cons

Frequent issues with account creation and login, especially on Android devices
App crashes or fails to load menu options or registration pages
Inaccurate item display compared to actual items, leading to user disappointment
Poor customer service reliability regarding refunds and repair notices
Annoying or unwanted notifications and poor UI elements such as hard-to-read pickup codes

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User Reviews

Recent rating average: 3.90

All time rating average: 4.43

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38% (11)

Date	Author	Comment
2025-01-19	We*****	Best meal ever
Best meal ever
2025-01-12	Ch*****	Easy to use app and it works well! Get your hot food fast and convenient
Easy to use app and it works well! Get your hot food fast and convenient
2025-01-12	Th*****	most food sold out. portion too small for the price.
most food sold out. portion too small for the price.
2024-12-31	Je*****	great machine and food, easy to use
great machine and food, easy to use
2024-12-27	Xh*****	Good,very delicious food
Good,very delicious food
2024-12-24	Wi*****	Item display and actual item so different. Scam!! And this small thing cost almost $4.
Item display and actual item so different. Scam!! And this small thing cost almost $4.
2024-12-10	gl*****	no dates available for selection to pause membership so i had to cancel
no dates available for selection to pause membership so i had to cancel
2024-12-06	Mo*****	Simple UI and easy transaction 👍
Simple UI and easy transaction 👍
2024-11-26	Ke*****	Food is really good and app is easy to use. Just that app looks quite plain and lots of white. Their prime member is also quite worth the money for all the benefits they gave.
Food is really good and app is easy to use. Just that app looks quite plain and lots of white. Their prime member is also quite worth the money for all the benefits they gave.
2024-11-24	Sw*****	Food now is more than half of the container liao after advise of the quantity.
Food now is more than half of the container liao after advise of the quantity.