Reviews of Cookie Plug

By: Cookie Plug

List of user reviews and ratings for Cookie Plug

Total ratings

4.02 (Rating count: 50)

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Review summary

Users love the taste and quality of the cookies and commend the friendly in-store service. However, many experience significant issues with the app, including trouble logging in or creating accounts, uncredited rewards points, app crashes, and poor communication regarding orders and refunds. These technical problems severely affect the overall user experience despite the high praise for the product itself.

Pros

Cookies are described as excellent and the best users have ever eaten.
Some users appreciate the freshly baked cookies made on location.
Customer service in-store is praised for being nice and friendly.
Users find the product and service to be worth the money.

Cons

Users consistently report inability to create new accounts due to email already in use errors.
Many users cannot log in due to password issues despite meeting requirements.
The app frequently crashes, causing frustration.
Rewards points and promotional deals are not properly applied or credited in the app.
Order cancellations occur without proper communication or refund, leading to disputes.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.02

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56% (10)

Date	Author	Comment
2024-12-08	Ma*****	Where are my points? I've gone here 2 or 3 times and used my phone number but never received any points for rewards.
Where are my points? I've gone here 2 or 3 times and used my phone number but never received any points for rewards.
2024-11-20	Na*****	Can't create an account and can't view the menu
Can't create an account and can't view the menu