Reviews of Cookie Plug

By: Cookie Plug App

List of user reviews and ratings for Cookie Plug

Total ratings

4.02 (Rating count: 50)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users love the taste and quality of the cookies and commend the friendly in-store service. However, many experience significant issues with the app, including trouble logging in or creating accounts, uncredited rewards points, app crashes, and poor communication regarding orders and refunds. These technical problems severely affect the overall user experience despite the high praise for the product itself.

Pros

Cookies are described as excellent and the best users have ever eaten.
Some users appreciate the freshly baked cookies made on location.
Customer service in-store is praised for being nice and friendly.
Users find the product and service to be worth the money.

Cons

Users consistently report inability to create new accounts due to email already in use errors.
Many users cannot log in due to password issues despite meeting requirements.
The app frequently crashes, causing frustration.
Rewards points and promotional deals are not properly applied or credited in the app.
Order cancellations occur without proper communication or refund, leading to disputes.

Upgrade to see all 15 reviews

User Reviews

Recent rating average: 2.80

All time rating average: 4.02

Upgrade to see all 15 reviews

67% (10)

Date	Author	Comment
2024-12-08	Ma*****	Where are my points? I've gone here 2 or 3 times and used my phone number but never received any points for rewards.
Where are my points? I've gone here 2 or 3 times and used my phone number but never received any points for rewards.
2024-11-20	Na*****	Can't create an account and can't view the menu
Can't create an account and can't view the menu
2024-10-21	Mo*****	😋
😋
2024-10-18	Th*****	Speciality Cookies
Speciality Cookies
2024-10-09	Ka*****	These cookies nasty
These cookies nasty
2024-09-13	Au*****	terrible app. keeps crashing.
terrible app. keeps crashing.
2024-08-27	Sy*****	Excellent cookies, baked on location.
Excellent cookies, baked on location.
2024-05-25	Sc*****	Not letting me pick Daytona as it just open today.
Not letting me pick Daytona as it just open today.
2024-05-09	Ki*****	Ok I wouldn't like to just leave a bad review but this isn't what that is I simply can't even sign into the account I made online it says my password must be 8 to 20 characters I changed my password made sure it was well over 8 and still glitches out like my password is shortened or too long Im just putting in the same password from when I reset it with my email I do hope soon this is fixed I would love to try these cookies
Ok I wouldn't like to just leave a bad review but this isn't what that is I simply can't even sign into the account I made online it says my password must be 8 to 20 characters I changed my password made sure it was well over 8 and still glitches out like my password is shortened or too long Im just putting in the same password from when I reset it with my email I do hope soon this is fixed I would love to try these cookies
2024-04-20	Ka*****	Best cookie I have ever eaten in my life!!!!! The lady in the store was so nice and had the sweetest smile. Hands down best service and product definitely worth the money!!!!!
Best cookie I have ever eaten in my life!!!!! The lady in the store was so nice and had the sweetest smile. Hands down best service and product definitely worth the money!!!!!