Reviews of Setia City Mall

By: Placewise APAC App

List of user reviews and ratings for Setia City Mall

Total ratings

1.00 (Rating count: 119)

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Review summary

Many users experience significant difficulties with registration, including repeated errors about non-unique or invalid mobile numbers and NRICs, preventing account creation. Login issues further frustrate users, alongside frequent app crashes and inability to redeem points or vouchers. Customer support has been reported as unresponsive. However, the latest update brought a much-improved user interface, simplifying receipt submission and status checks, providing a positive experience for some users.

Pros

The latest update improved the interface, making it easier and more convenient to submit receipts and track their approval status.

Cons

Users face consistent issues signing up, frequently encountering errors that their mobile number, NRIC, or email is not unique or invalid.
Login problems persist post-signup, including duplicate username errors and inability to log in with existing credentials.
The app crashes, especially when viewing receipt transactions, and users cannot redeem points or vouchers despite having sufficient points.
Customer support is unresponsive or slow, leaving users' queries and issues unresolved for extended periods.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.00

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90% (18)

Date	Author	Comment
2024-11-15	ya*****	Cannot sign up new account. Mobile no not unique. NRIC not unique.
Cannot sign up new account. Mobile no not unique. NRIC not unique.
2024-10-31	Sh*****	Cannot sign up. Mobile and NRIC are not unique. If you want to develop an app, please teat and fix it. Not user friendly at all.
Cannot sign up. Mobile and NRIC are not unique. If you want to develop an app, please teat and fix it. Not user friendly at all.
2024-10-11	Fa*****	Tak boleh sign up. Developer tolong bug error yee
Tak boleh sign up. Developer tolong bug error yee
2024-06-21	Si*****	I tried so many times to register the membership. However it stated my nric, mobile phone, email not unique. I tried so many attempt and end up the same things. I have registered so many membershipcard before but this app is looser and not user friendly.
I tried so many times to register the membership. However it stated my nric, mobile phone, email not unique. I tried so many attempt and end up the same things. I have registered so many membershipcard before but this app is looser and not user friendly.
2023-06-17	te*****	No good, keep crash when i see my receipt transaction. When the receipt is declined cannot check the problem.
No good, keep crash when i see my receipt transaction. When the receipt is declined cannot check the problem.
2023-03-06	Ri*****	Useless app...cant sign up
Useless app...cant sign up
2023-01-27	Sm*****	Can pls who can tell me how to redeem vouchers... Point is enough expire soon 10k go couter only say in app.
Can pls who can tell me how to redeem vouchers... Point is enough expire soon 10k go couter only say in app.
2023-01-17	Da*****	My apps cant redeem any point even i have point enough. Email sent to their concierge dprtmt but until now no one reply.. sad......
My apps cant redeem any point even i have point enough. Email sent to their concierge dprtmt but until now no one reply.. sad......
2022-12-15	Jo*****	After sign up cannot login
After sign up cannot login
2022-10-30	Yo*****	Cannot sign up at all. Many facing the same problem. Almost a year still no solve the problem. Got member card also cannot gain point..
Cannot sign up at all. Many facing the same problem. Almost a year still no solve the problem. Got member card also cannot gain point..