نقطة تواصل

The Contact Point app is a secure in-store communication gateway that allows customers to speak directly with store management or the business owner about any aspect of their experience. The app is designed to work seamlessly on in-store tablets or on the customer's mobile phone after scanning a QR code or using NFC, offering a concise and clear user experience.

Through the app, customers can:
Share their complete impression of the visit, whether it's a positive review, a suggestion for improvement, or a detailed observation about the service.
Rate employees individually, with the option to explain the reason for the evaluation to facilitate accurate performance monitoring.
Apply for available positions within the store, attaching their basic information as specified by the business owner.

Propose to the store management for business or partnership opportunities in a professional manner. The customer app's user experience is built on:

A carefully designed interface and user-friendly steps, allowing any customer to use it directly without explanation or training.

Fast form completion and message submission, while providing customers with ample space to freely express their needs.

Privacy and security, as all messages remain between the customer and management and are not displayed as public content or open posts.

App Classification and Use:
This is a business/productivity app designed for commercial establishments and branches that wish to establish a structured and direct communication channel with their customers.

It does not offer customer-to-customer communication features, nor does it function as a social network; rather, it focuses solely on connecting customers with management or the store owner.