Connect Xpert Partner

Connect Xpert Partner is designed for technicians and service providers to manage home service tasks efficiently. The app helps partners receive bookings, update service progress, track job history, and manage customer details directly from their mobile device.

The app requires a foreground service to ensure uninterrupted operation during active service tasks. This is essential for:

• Maintaining continuous real-time updates between the technician and backend system
• Allowing reliable navigation to customer locations while the app runs in the background
• Providing stable job tracking even if the device screen turns off
• Ensuring service status, arrival updates, and task progress are synced without interruption

Key Features

• Receive and manage assigned service requests
• View customer details and service location
• Navigate to customer address with background support
• Update job status from arrival to completion
• Add service notes and invoice information
• Track past jobs and completed tasks
• Maintain availability and work schedule
• Access category-specific service details
• Optional inventory and parts usage tracking

Service Workflow

• Review newly assigned tasks
• Navigate to the customer location (uses a foreground service for uninterrupted navigation & updates)
• Inspect and diagnose the issue
• Update real-time service progress
• Mark job as completed

Supported Categories

• AC repair
• Refrigerator maintenance
• Washing machine services
• Electrical repair and installation
• Plumbing work
• General household tasks

Why Foreground Service is Required

A persistent foreground service is used only during active service tasks to enable:
• Stable navigation while the app is minimized
• Real-time synchronization of job status
• Accurate arrival/update notifications sent to customers and backend

The service stops automatically when the job is completed.

Data and Safety

The app securely handles technician and customer data and follows standard industry practices.

Connect Xpert Partner supports registered technicians in managing daily tasks and maintaining accurate service records.