Reviews of iT500

By: Salus Controls App

List of user reviews and ratings for iT500

Total ratings

5.00 (Rating count: 562)

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Review summary

Users appreciate the iT500 app's basic functionality for thermostat control and remote temperature monitoring, especially over long-term use. However, consistent complaints include connectivity problems, app slowness, frequent login issues, and missing features compared to other versions or apps. The app's outdated design and lack of integration with smart home systems further diminish user experience, leading to frustration despite its fundamental capabilities.

Pros

Allows remote monitoring of current room temperature, set end temperature, and timer.
Simple and easy to use for long-term users.
Works well to control multiple boilers in separate buildings when functional.
Provides basic thermostat control effectively.
Good support and easy to use according to some users with experience.

Cons

Frequent connectivity and synchronization issues with the thermostat, often failing to control heating properly.
App is slow, dated, and unresponsive at times, with prolonged loading or buffering.
Multiple login difficulties, including crashes, long loading times, and repeated login attempts needed.
Lacks advanced features present in other versions or competing apps, such as energy saving functions, temperature calibration, and better scheduling options.
Poor integration with smart home automation and absence of proactive features like geo-location or notifications.

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User Reviews

Recent rating average: 2.30

All time rating average: 5.00

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43% (9)

Date	Author	Comment
2024-10-11	Te*****	I like I can see current room temp, end set temp and timer whilst remote from the property!
I like I can see current room temp, end set temp and timer whilst remote from the property!
2022-03-20	Mu*****	This app suddenly stopped working saying Network not available, try again so I Googled the problem and saw there is another app called it500 plus. This works perfectly although it looks completely differently. Try it. You might be pleasantly surprised.
This app suddenly stopped working saying Network not available, try again so I Googled the problem and saw there is another app called it500 plus. This works perfectly although it looks completely differently. Try it. You might be pleasantly surprised.
2021-11-30	Ni*****	When resetting password from app, the app crashes. This is how far it went for the first time. 3 stars because I hope once you get past login the experience will be better. Edit: after a few years of using it I regret getting Salus. The app never logs me in when I open it, I have to restart a couple of times. Ever since I got it there was no interface improvement whatsoever. I do not recommend it.
When resetting password from app, the app crashes. This is how far it went for the first time. 3 stars because I hope once you get past login the experience will be better. Edit: after a few years of using it I regret getting Salus. The app never logs me in when I open it, I have to restart a couple of times. Ever since I got it there was no interface improvement whatsoever. I do not recommend it.
2021-11-29	Gr*****	What a piece of junk! Surely you can come up with something that is easier to navigate and most importantly, quicker responding, that this 80's style app. Awful to use, but I struggle to find a better alternative.
What a piece of junk! Surely you can come up with something that is easier to navigate and most importantly, quicker responding, that this 80's style app. Awful to use, but I struggle to find a better alternative.
2021-07-03	Ma*****	Really hard to say what went wrong with this app but ATM I can't even control my boiler from app as it keeps buffering with no results. You better fix it!
Really hard to say what went wrong with this app but ATM I can't even control my boiler from app as it keeps buffering with no results. You better fix it!
2021-04-18	Da*****	No problems until recently & now doesn't connect to thermostat controls on boiler so heating stays on even though turned off on app & stand alone thermostat functions no longer work. App doesnt always open either
No problems until recently & now doesn't connect to thermostat controls on boiler so heating stays on even though turned off on app & stand alone thermostat functions no longer work. App doesnt always open either
2021-02-08	Sü*****	Had it for 5 years, no issues until recently it does not sync with the thermostat, it shows the heating is on when it is not, and displaying wrong temperature also unable to control thermostat anymore. So will be reinstalling to see if it helps.
Had it for 5 years, no issues until recently it does not sync with the thermostat, it shows the heating is on when it is not, and displaying wrong temperature also unable to control thermostat anymore. So will be reinstalling to see if it helps.
2020-12-31	St*****	Simple to use have had this for 5 years no issues i cant link my version to a smart hub to use voice control not sure if new ones can Overall quite satisfied with it
Simple to use have had this for 5 years no issues i cant link my version to a smart hub to use voice control not sure if new ones can Overall quite satisfied with it
2020-11-20	Di*****	Worst app I have ever used. Every time it gave problem to login. Don't use this thermostat. App doesn't work and take too long time to login and sometimes you can't login
Worst app I have ever used. Every time it gave problem to login. Don't use this thermostat. App doesn't work and take too long time to login and sometimes you can't login
2020-07-04	Wi*****	I have used this to control two boilers in seperate buildings with great success (4* rating). However, recently the Energy Saving function has been removed which I use all the time. Please bring it back!!!
I have used this to control two boilers in seperate buildings with great success (4* rating). However, recently the Energy Saving function has been removed which I use all the time. Please bring it back!!!