KIX Field Agent

KIX Field Agent enables you to process tickets assigned to you in your KIX Service Management System, also while being offline. Information linked with the ticket, such as assets/config items, knowledge base articles or case history of the ticket are available for offline use.

- risk assumption
- decline/accept tickets for processing
- checklist use
- take notes with photos
- automatic time accounting
- task closure/finalization
- work reports for your customers and internal use
- view knowledge base articles related to your tickets
- view device/asset information related to your tickets
- view customer/contact information of your ticket
- show and navigate to the customers address by using your navigation app
- send email regarding the ticket from your mobile device
- search in assigned tickets
- notification for ticket reminders
- grouping by priority
- schedule planning and reminder time

Requires KIX in version 18. Backend API must be HTTPS-reachable on port 443 from your mobile device, e.g. https://yourkix-api.kix.cloud). Access via proxy is currently not possible.