Reviews of Capture App - Photo Storage

By: Jotta Group AS App

List of user reviews and ratings for Capture App - Photo Storage

Total ratings

4.29 (Rating count: 73,033)

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Review summary

Users generally like Capture App for photo storage and find it easy to use, with some positive feedback on support. The major recurring concerns are region availability restrictions, login/verification friction, paywalls restricting features, data access/recovery problems, and occasional performance issues like video playback failures.

Pros

Easy to use and user-friendly interface for photo storage.
Strong photo storage/organization capabilities.
Responsive support for verification issues (quick problem resolution).
Generally positive sentiment when the app is accessible and functioning.

Cons

Region availability restrictions (not available in Asia and in several countries), causing loss of access to photos.
Login and verification hurdles (must sign in; codes go to old phone numbers; cannot log in or update number).
Subscription pricing gating (many features require paying extra).
Data access and recovery problems (difficulty recovering old photos; reports of data loss).
Performance issues (video playback stops after a few videos; download/share features may fail).

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User Reviews

Recent rating average: 1.80

All time rating average: 4.29

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47% (30)

Date	Author	Comment
2026-03-14	Bj*****	superkrånglig
superkrånglig
2026-01-14	Ev*****	Be aware, files are stored unencrypted at server-side...
Be aware, files are stored unencrypted at server-side...
2025-11-28	Kh*****	After the latest update (today), another issue has appeared. The application can no longer play more than two or three videos consecutively. To continue watching, you need to close the app and reopen it.!!!
After the latest update (today), another issue has appeared. The application can no longer play more than two or three videos consecutively. To continue watching, you need to close the app and reopen it.!!!
2025-09-11	Qa*****	horrible app. mine is fixed at only one screen Subscribe Free Paid and wouldnt move forward or bavkwards. tried reinstalling, closing , opening but nothing works. Its shame that an app from a company like Telenor behaves this way. totally not recommended.
horrible app. mine is fixed at only one screen Subscribe Free Paid and wouldnt move forward or bavkwards. tried reinstalling, closing , opening but nothing works. Its shame that an app from a company like Telenor behaves this way. totally not recommended.
2025-01-21	M *****	I do NOT want to have to sign in, thanks
I do NOT want to have to sign in, thanks
2025-01-07	Cl*****	I Love Photos To 2003- 2004 - 2012- 2013
I Love Photos To 2003- 2004 - 2012- 2013
2024-11-20	Ol*****	I won't give the app "automatic backup" access since I prefer doing this manually, and I'm therefore not able to get past the initial app screen since there is no way to dismiss this access claim. Have no idea how I can access my files anymore.
I won't give the app "automatic backup" access since I prefer doing this manually, and I'm therefore not able to get past the initial app screen since there is no way to dismiss this access claim. Have no idea how I can access my files anymore.
2024-11-16	Ma*****	The app won't let me do anything without having a paid subscription. I am a Telenor user and i pay for my phone subscription, now I gotta pay extra to use my cariers services, even tho I pay them already?
The app won't let me do anything without having a paid subscription. I am a Telenor user and i pay for my phone subscription, now I gotta pay extra to use my cariers services, even tho I pay them already?
2024-03-19	wa*****	I made an account years ago and i had many pictures saved. I still have my email and my password, but I have changed my phones and phone numbers several times throughout the years, and now that I try to log into my old account to gain access to my old photos, I can't do it without the verification code which telenor ID sends to my OLD PHONE NUMBER which DOESN'T EXISTS ANYMORE. Give us an option to change the old phone number before loging in because I have lost YEARS of MEMORIES thanks to you 😡
I made an account years ago and i had many pictures saved. I still have my email and my password, but I have changed my phones and phone numbers several times throughout the years, and now that I try to log into my old account to gain access to my old photos, I can't do it without the verification code which telenor ID sends to my OLD PHONE NUMBER which DOESN'T EXISTS ANYMORE. Give us an option to change the old phone number before loging in because I have lost YEARS of MEMORIES thanks to you 😡
2023-12-06	Im*****	Good 👍 app
Good 👍 app