Communi-Mate

Communi-Mate is a powerful tool designed by Hostage Negotiators to assist in managing conversations with emotionally agitated persons. Communi-mate combines the science of language with proven crisis management techniques to deliver simple, effective instruction on how to build rapport and de-escalate persons experiencing heightened emotional responses.
Covering 50 different spectrums of emotion, Communi-mate provides advice and conversation tips for anticipating and effectively influencing behaviour in situations with potential for high emotional stimulus. Communi-mate delivers accessible, discreet instruction for planning and conducting difficult conversations at home, in the workplace, or in public settings. Communi-Mate can assist you by:
Helping to accurately identify emotional responses in others
Managing you own physiological state
Rapidly building rapport with a person in a heightened emotional state
Identifying the reasons behind another person’s behaviour
Quickly identifying the values driving another person’s behaviour
Moderating, rather than amplifying extreme emotional reactions
Assisting an emotionally heightened individual to find relief and answers
Influencing emotionally heightened individuals to modify their behaviour
Divided into six distinct categories (Anger, Disgust, Sadness, Fear, Surprise, and Contempt), Communi-mate covers a wide range of heightened emotional responses, including jealousy, betrayal, grief, depression, guilt, anxiety, persecution, stress, and many others.
Designed for discreet reference, Communi-mate includes a print function that enables users to print comprehensive reference notes to aid recall.
Access the skills of the hostage negotiator, anytime, anywhere, with Communi-mate!