Reviews of Colonial Van Lines Inc

By: Colonial Van Lines

List of user reviews and ratings for Colonial Van Lines Inc

Total ratings

1.48 (Rating count: 30)

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Review summary

User reviews for Colonial Van Lines Inc's Android app praise its concept and the support for monitoring moves and communication with the moving company. However, many users experience frequent crashes, poor photo upload features, and inability to get immediate quotes within the app. The app lacks editing flexibility, causing frustration. Overall, while the moving company receives positive remarks for their service, the app itself has significant functional shortcomings.

Pros

Provides a way to communicate and chat with the moving company during the moving process
Helps monitor the move and keeps users informed
Has a nice concept to assist with moving logistics
Facilitates labeling and inventorying items during moving
Customers report good service and customer care from the moving company itself

Cons

App crashes frequently and is unstable
Photo upload and camera functions are problematic, causing blurry images and inability to edit or add photos
App does not generate quotes directly; users still need to call customer service
Lack of ability to edit or delete information once entered, forcing users to start over
Occasional freezing and UI issues like not accepting input or phone number edits

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User Reviews

Recent rating average: 2.10

All time rating average: 1.48

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43% (9)

Date	Author	Comment
2024-07-11	ja*****	Absolutely not. App does not give quote, you have to call in. Misleading from the get-go. Nope!
Absolutely not. App does not give quote, you have to call in. Misleading from the get-go. Nope!
2022-07-12	Je*****	Great
Great