Reviews of Colonial Van Lines Inc

By: Colonial Van Lines App

List of user reviews and ratings for Colonial Van Lines Inc

Total ratings

1.46 (Rating count: 31)

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Review summary

User reviews for Colonial Van Lines Inc's Android app praise its concept and the support for monitoring moves and communication with the moving company. However, many users experience frequent crashes, poor photo upload features, and inability to get immediate quotes within the app. The app lacks editing flexibility, causing frustration. Overall, while the moving company receives positive remarks for their service, the app itself has significant functional shortcomings.

Pros

Provides a way to communicate and chat with the moving company during the moving process
Helps monitor the move and keeps users informed
Has a nice concept to assist with moving logistics
Facilitates labeling and inventorying items during moving
Customers report good service and customer care from the moving company itself

Cons

App crashes frequently and is unstable
Photo upload and camera functions are problematic, causing blurry images and inability to edit or add photos
App does not generate quotes directly; users still need to call customer service
Lack of ability to edit or delete information once entered, forcing users to start over
Occasional freezing and UI issues like not accepting input or phone number edits

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User Reviews

Recent rating average: 2.10

All time rating average: 1.46

Upgrade to see all 17 reviews

53% (9)

Date	Author	Comment
2024-07-11	ja*****	Absolutely not. App does not give quote, you have to call in. Misleading from the get-go. Nope!
Absolutely not. App does not give quote, you have to call in. Misleading from the get-go. Nope!
2022-07-12	Je*****	Great
Great
2021-08-02	De*****	Does not work.
Does not work.
2021-08-02	Ma*****	The camera function would not allow me to adjust the focus in order to take clear images/video. There also isn't an upload as backup to this. How are you supposed to make estimates from blurry photos?
The camera function would not allow me to adjust the focus in order to take clear images/video. There also isn't an upload as backup to this. How are you supposed to make estimates from blurry photos?
2021-02-26	Ma*****	App is a nice concept of it worked. Keeps crashing and won't let me edit any of them pictures or add more into the same room. Can't delete a room to start over either. Have to go all the way back to the beginning and loose everything I already did.
App is a nice concept of it worked. Keeps crashing and won't let me edit any of them pictures or add more into the same room. Can't delete a room to start over either. Have to go all the way back to the beginning and loose everything I already did.
2021-02-14	Ka*****	We moved from CT to ME. We had three people moving our stuff. They were fantastic...labeled everything during inventory, very careful moving our items, etc. Customer service was great. They checked in with us a number of times to make sure we were satisfied. Overall a great experience. Kathy
We moved from CT to ME. We had three people moving our stuff. They were fantastic...labeled everything during inventory, very careful moving our items, etc. Customer service was great. They checked in with us a number of times to make sure we were satisfied. Overall a great experience. Kathy
2020-12-25	Th*****	Crashes. They will claim is fixed. It's not. Open crash repeat
Crashes. They will claim is fixed. It's not. Open crash repeat
2020-09-17	Pa*****	Would give 0 starts if I could. Gave it permission to record and photo but app keeps crashing when I try it. Basically useless.
Would give 0 starts if I could. Gave it permission to record and photo but app keeps crashing when I try it. Basically useless.
2020-03-09	A *****	Download app only to find out it won't let me download pics. Worthless app
Download app only to find out it won't let me download pics. Worthless app
2019-05-27	A *****	freezes occasionally. i accidentally put an old phone number and it won't let me edit it to put my current number.
freezes occasionally. i accidentally put an old phone number and it won't let me edit it to put my current number.