Reviews of The Coffee Bean® Rewards

By: International Coffee And Tea, Inc

List of user reviews and ratings for The Coffee Bean® Rewards

Total ratings

2.55 (Rating count: 1,637)

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Review summary

Top recurring problems cited by users include sign-in failures, app instability (crashes and not working for months), and issues with rewards/redeeming points in online orders. Ordering and checkout problems (missing options like whipped cream, payment method errors, and order totals) also appear frequently. Some users report Android- specific UX drawbacks and overall poor usability. There are a few mentions of positive experiences when the app works, including simple and quick interactions and occasional promotions. Overall, reliability, authentication, and rewards redemption are the main pain points for this Android app.

Pros

When it works, the app is described as simple and quick to use.
Some users report positive experiences and perceived quality when the app functions.
Rewards and promotions exist (e.g., free drinks) as part of the program.

Cons

Sign-in/log-in failures are frequent across reviews.
App instability: crashes and long periods of not working.
Rewards redemption issues for online orders (points not redeemable, promotions not applicable).
Ordering/checkout problems (missing options, tab issues, and payment-method errors).
Android-specific usability concerns (not user-friendly, inconsistent experience).

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User Reviews

Recent rating average: 2.10

All time rating average: 2.55

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6% (57)

Date	Author	Comment
2026-06-27	Is*****	I think the app is good, but what killed me a little today is that after picking the "recent" order I got before, I was about to change the location before paying, but after I did, It emptied my bag. How inconvenient, good thing the location was far away or I would have been fuming.
I think the app is good, but what killed me a little today is that after picking the "recent" order I got before, I was about to change the location before paying, but after I did, It emptied my bag. How inconvenient, good thing the location was far away or I would have been fuming.
2026-06-21	Pe*****	app not working. error msg came up when registering and logging in. point is, when i tried to register for my wife the app the problem surfaced MONTHS ago. she gave up. now my turn, the problem still persisted!
app not working. error msg came up when registering and logging in. point is, when i tried to register for my wife the app the problem surfaced MONTHS ago. she gave up. now my turn, the problem still persisted!
2026-06-19	Da*****	There are Coffee Bean stores here in Hawaii and the app cannot locate any of them. Closest one is nearly 2500 miles away in Pismo Beach, CA! FIX IT!
There are Coffee Bean stores here in Hawaii and the app cannot locate any of them. Closest one is nearly 2500 miles away in Pismo Beach, CA! FIX IT!