Reviews of Uniondirect

By: Union Bank of Nigeria

List of user reviews and ratings for Uniondirect

Total ratings

3.29 (Rating count: 597)

Review summary

Users appreciate the Uniondirect app for its strong network, POS functionality, and recent updates improving performance. However, many face repeated login problems, app crashes, high charges, and lack of useful features like balance inquiry. Customer support is often unhelpful, with unresolved complaints about missing transactions and poor network. These issues impact trust and usability, though some users still find the app functional for agent banking purposes.

Pros

Strong network connectivity as noted by some users.
The app provides essential POS services for agents.
Recent updates have improved app performance.
The app allows payment of utility bills with receipt options.
Some users have had good experiences using the app.

Cons

Frequent login and authentication issues, including password resets not resolving access problems.
App crashes and instability reported by multiple users.
High and unclear charges during transactions, causing dissatisfaction.
Lack of key features like account balance checking before transactions.
Poor customer support and unresolved complaints, especially regarding transaction discrepancies and network issues.

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User Reviews

Recent rating average: 2.80

All time rating average: 3.29

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250% (10)

Date	Author	Comment
2023-06-16	Oj*****	I don't think App is 100% secure again, there is no reason why you will not find transactions done app in bank statement, Any debit from App and beneficiary didn't receive it, And not in bank statement. Please explain how to complain and retrive how money back.
I don't think App is 100% secure again, there is no reason why you will not find transactions done app in bank statement, Any debit from App and beneficiary didn't receive it, And not in bank statement. Please explain how to complain and retrive how money back.
2022-06-07	Te*****	Very useless app.. invalid phone number... Very unserious people, lots of conplain about this. THE APP IS CURRENTLY USELESS!!!
Very useless app.. invalid phone number... Very unserious people, lots of conplain about this. THE APP IS CURRENTLY USELESS!!!