Reviews of Nucleus Smart

By: Cochlear Limited App

List of user reviews and ratings for Nucleus Smart

Total ratings

3.40 (Rating count: 2,537)

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Review summary

Users largely praise Nucleus Smart as essential and helpful for Android control of Cochlear devices, especially on certain device combos. However, persistent Bluetooth connectivity and post-update breakages undermine reliability. Android-compatibility issues appear across devices, with several models experiencing problems. Some users also report login problems and request UX improvements like dark mode and faster mic controls. Overall, Android reliability is inconsistent, with usable periods when a connection exists.

Pros

Essential and absolutely needed to use Cochlear/Nucleus hearing devices on Android.
When connected, it works well on certain device combos (e.g., Cochlear Nucleus CI with Pixel/N7).
Described as very helpful and generally useful for managing hearing devices.
Initial pairing can be necessary, but once set up on supported devices it tends to work.

Cons

Frequent Bluetooth connectivity and pairing problems, including false 'Bluetooth is turned off' messages and needing to force stop/restart to recover.
Post-update breakages and device recognition failures, with hearing aids not being recognized or disconnecting after updates.
Android device compatibility issues across multiple devices (e.g., Pixel 7/8, Pixel 4 XL, Motorola) leading to inconsistent behavior.
Login/authentication problems: getting locked out and password reset emails expiring.
Missing UX/accessibility features and quick controls (dark mode, inner Bluetooth toggle, quick microphone control) requested by users.

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User Reviews

Recent rating average: 3.00

All time rating average: 3.40

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30% (35)

Date	Author	Comment
2026-08-31	Bl*****	This App is great! The only thing that might help it be even better is if there could be like a slider that could control the streaming volume, but even the current volume Up or Down button works very well!. Update... Still working great! although it would be helpful if it could tell me or help me with what I need to do in order to help my phone connect with my hearing aid to my TV streamer. -What if Cochlear made their own smart device?
This App is great! The only thing that might help it be even better is if there could be like a slider that could control the streaming volume, but even the current volume Up or Down button works very well!. Update... Still working great! although it would be helpful if it could tell me or help me with what I need to do in order to help my phone connect with my hearing aid to my TV streamer. -What if Cochlear made their own smart device?
2026-08-30	Ka*****	so far it's been good, but I'd really like the battery gauge to be more accurate. it goes to 80%, then 50%, then 20% and it dies almost at the 20% mark. why can't it just be like my phone, giving each % as it decreases.
so far it's been good, but I'd really like the battery gauge to be more accurate. it goes to 80%, then 50%, then 20% and it dies almost at the 20% mark. why can't it just be like my phone, giving each % as it decreases.
2026-08-24	Ku*****	found not collecting data of proper time in speech shows only average 3hrs per day
found not collecting data of proper time in speech shows only average 3hrs per day
2026-08-17	Wa*****	did not work
did not work
2026-08-15	J *****	Wish this app support other phones like new phones as motorola, Nokia,nothing phone,TCL,HMD,oppo,pixel. I have Motorola and the new updates didn't show my left 22 electrodes processor but 24 electrodes right processor detected ok. Most people can't afford expensive phones like Samsung and iPhone but opt for Motorola, oppo, TCL, Nokia for low price. Also when on Bluetooth for gps navigator in car it send beep on and off and on to my processors are annoying.
Wish this app support other phones like new phones as motorola, Nokia,nothing phone,TCL,HMD,oppo,pixel. I have Motorola and the new updates didn't show my left 22 electrodes processor but 24 electrodes right processor detected ok. Most people can't afford expensive phones like Samsung and iPhone but opt for Motorola, oppo, TCL, Nokia for low price. Also when on Bluetooth for gps navigator in car it send beep on and off and on to my processors are annoying.
2026-08-14	Nt*****	its help me a lot without it I couldn't have managed to find out where the problem is for my cochlear implant
its help me a lot without it I couldn't have managed to find out where the problem is for my cochlear implant
2026-08-12	Je*****	My left implant just won't connect at all now. Consulted all support links and none were helpful.
My left implant just won't connect at all now. Consulted all support links and none were helpful.
2026-08-07	Ni*****	it has been having a terrible time pairing my implants. it is making me upset.
it has been having a terrible time pairing my implants. it is making me upset.
2026-07-31	Ga*****	Very hard to connect to.my nucleus 7. Goes on and off and sometimes causes garbled sounds.
Very hard to connect to.my nucleus 7. Goes on and off and sometimes causes garbled sounds.
2026-07-14	Fr*****	screen says I don't have latest version. visit google play which is the joke of the day, ??????
screen says I don't have latest version. visit google play which is the joke of the day, ??????