Reviews of Nucleus Smart

By: Cochlear Limited

List of user reviews and ratings for Nucleus Smart

Total ratings

3.29 (Rating count: 2,426)

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Review summary

Users largely praise Nucleus Smart as essential and helpful for Android control of Cochlear devices, especially on certain device combos. However, persistent Bluetooth connectivity and post-update breakages undermine reliability. Android-compatibility issues appear across devices, with several models experiencing problems. Some users also report login problems and request UX improvements like dark mode and faster mic controls. Overall, Android reliability is inconsistent, with usable periods when a connection exists.

Pros

Essential and absolutely needed to use Cochlear/Nucleus hearing devices on Android.
When connected, it works well on certain device combos (e.g., Cochlear Nucleus CI with Pixel/N7).
Described as very helpful and generally useful for managing hearing devices.
Initial pairing can be necessary, but once set up on supported devices it tends to work.

Cons

Frequent Bluetooth connectivity and pairing problems, including false 'Bluetooth is turned off' messages and needing to force stop/restart to recover.
Post-update breakages and device recognition failures, with hearing aids not being recognized or disconnecting after updates.
Android device compatibility issues across multiple devices (e.g., Pixel 7/8, Pixel 4 XL, Motorola) leading to inconsistent behavior.
Login/authentication problems: getting locked out and password reset emails expiring.
Missing UX/accessibility features and quick controls (dark mode, inner Bluetooth toggle, quick microphone control) requested by users.

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User Reviews

Recent rating average: 2.10

All time rating average: 3.29

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31% (28)

Date	Author	Comment
2026-06-06	Su*****	I love it as it's my lifeline but slightly mad when it's saying offline and does not get my aid up unless I take it off and reset it.
I love it as it's my lifeline but slightly mad when it's saying offline and does not get my aid up unless I take it off and reset it.
2026-05-31	Bu*****	got a new implant and the app keeps saying something went wrong and try again later, no reply?
got a new implant and the app keeps saying something went wrong and try again later, no reply?
2026-05-23	Ma*****	makes everything so loud and static louder than the sounds. I thought it was my hearing aids, but it's the app. The volume buttons do not work. The lowest volume is still so loud that I get a headache. This app needs a lot of work.
makes everything so loud and static louder than the sounds. I thought it was my hearing aids, but it's the app. The volume buttons do not work. The lowest volume is still so loud that I get a headache. This app needs a lot of work.
2026-05-20	SA*****	dog water
dog water
2026-05-18	Bo*****	solid app but the moment I start moving a meter or 2 the sound starts to be disoriented which is unpleasant and there's no button to directly mute the sound if someone speaks to me .overall solid app if it wasn't for the disorienting
solid app but the moment I start moving a meter or 2 the sound starts to be disoriented which is unpleasant and there's no button to directly mute the sound if someone speaks to me .overall solid app if it wasn't for the disorienting
2026-05-02	Bi*****	this app is the worst, it never seems to detect my n8 even when it's connected to my phone, it's so frustrating
this app is the worst, it never seems to detect my n8 even when it's connected to my phone, it's so frustrating
2026-04-30	Ho*****	music is noise. i play mandolin and guitar both are distorted .
music is noise. i play mandolin and guitar both are distorted .
2026-04-22	Pe*****	now it won't pair at all
now it won't pair at all
2026-04-20	Ib*****	loved it...
loved it...
2026-04-19	An*****	This app has always been laggy, but there aren't any other options. Every update claims "connectivity improvements," but nothing actually changes. It’s arguably worse now. I have to toggle the app on and off several times in a row just to get it to see my processors, even though they’re connected to my phone. One restart used to be enough, but now it takes a few tries. It feels like the devs don't even use or test their app on Android.
This app has always been laggy, but there aren't any other options. Every update claims "connectivity improvements," but nothing actually changes. It’s arguably worse now. I have to toggle the app on and off several times in a row just to get it to see my processors, even though they’re connected to my phone. One restart used to be enough, but now it takes a few tries. It feels like the devs don't even use or test their app on Android.