Reviews of CE on the go

By: Coast Electric Power App

List of user reviews and ratings for CE on the go

Total ratings

3.35 (Rating count: 209)

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Review summary

Users appreciate the app's convenience and features like easy payments, usage tracking, and notifications. However, numerous reviews highlight persistent problems: the app often crashes or hangs, payments cannot be processed through it, billing information is inaccurate, and password or login issues are common. Many users find themselves forced to use the website or call customer service. The app was once reliable, but recent updates appear to have caused significant functional regressions, frustrating long-time users.

Pros

Easy and quick bill payments when the app works
Ability to make small payments, even less than one dollar
Allows users to monitor daily electricity usage and compare with previous years
Provides notifications via text or email about usage and payments
Previously user-friendly and convenient interface

Cons

Frequent inability to make payments through the app, with errors or disabled payment functions
App often crashes, hangs in loading, or fails to open especially after updates
Problems with account login and password resets, including server connection issues
Incorrect billing amounts shown leading to confusion and overcharges
Poor customer service and lack of updates/fixes for ongoing issues

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User Reviews

Recent rating average: 1.00

All time rating average: 3.35

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85% (17)

Date	Author	Comment
2023-12-12	CJ*****	As if you can't tell by all the other reviews there is a problem ....Well when does open it's very cluttered there's a whole lot going on not easy to navigate and I can never access to bill payment online part of it I've uninstalled the app reinstalled the app updated the app cleared my browser and my cookies restarted my phone I've done all that and still bill payment part of it never seems to work I don't know who laid this app out but it's extremely busy and not very easy to navigate
As if you can't tell by all the other reviews there is a problem ....Well when does open it's very cluttered there's a whole lot going on not easy to navigate and I can never access to bill payment online part of it I've uninstalled the app reinstalled the app updated the app cleared my browser and my cookies restarted my phone I've done all that and still bill payment part of it never seems to work I don't know who laid this app out but it's extremely busy and not very easy to navigate
2023-12-08	Je*****	Can't make internet payments. You're going to have to go to the website to make that payment under a separate account. It wasn't always like this though. The biggest issue is that I can't make more than one payment without getting locked out of the site and stuck not being able to make the payment because my account was "deactivated". At this moment in time I'm going on 2 weeks without putting money towards the bill and no way of creating the issue up
Can't make internet payments. You're going to have to go to the website to make that payment under a separate account. It wasn't always like this though. The biggest issue is that I can't make more than one payment without getting locked out of the site and stuck not being able to make the payment because my account was "deactivated". At this moment in time I'm going on 2 weeks without putting money towards the bill and no way of creating the issue up
2023-11-16	As*****	I find it odd that a well established company can't keep its website/app and phone service in working order. Every time I try to use any of these "services" to make a payment it's ALWAYS down. If you are our only option for power you would think you could atleast stay updated and fully capable of accepting payments from us, your customers.
I find it odd that a well established company can't keep its website/app and phone service in working order. Every time I try to use any of these "services" to make a payment it's ALWAYS down. If you are our only option for power you would think you could atleast stay updated and fully capable of accepting payments from us, your customers.
2023-09-30	Ju*****	App loads, but wont allow payments. Just says "payments aren't accepted at this time" app is totally useless. Pay as you go plan, if that makes any difference.
App loads, but wont allow payments. Just says "payments aren't accepted at this time" app is totally useless. Pay as you go plan, if that makes any difference.
2023-05-26	Br*****	App Won't even open. Tryed uninstalling and reinstalling it twice still won't work.
App Won't even open. Tryed uninstalling and reinstalling it twice still won't work.
2023-05-26	Ad*****	Two days ago the app just start infinitely loading. Cleared cached and data, still nothing. Uninstalled and reinstalled, same thing. I guess I just can't pay my electric bill anymore.
Two days ago the app just start infinitely loading. Cleared cached and data, still nothing. Uninstalled and reinstalled, same thing. I guess I just can't pay my electric bill anymore.
2022-09-17	Ja*****	App used to work great, but now my bill won't post the correct amount and says I owe over $500 more than my actual bill.
App used to work great, but now my bill won't post the correct amount and says I owe over $500 more than my actual bill.
2022-01-04	Ge*****	This app is s lie. Told me it took my payment only for my service to be cut off and charge me another 140$. Then the service rep wouldn't tell me why it accepted my account information if it wasn't a valid way to pay.
This app is s lie. Told me it took my payment only for my service to be cut off and charge me another 140$. Then the service rep wouldn't tell me why it accepted my account information if it wasn't a valid way to pay.
2021-12-27	JJ*****	What happened ? App said it would be down for maintenance on 12/19/21... it's eight days later and still crashes immediately upon trying to open. Was a great app, now it's useless. 😕
What happened ? App said it would be down for maintenance on 12/19/21... it's eight days later and still crashes immediately upon trying to open. Was a great app, now it's useless. 😕
2021-12-25	Ly*****	This app has always been easy peasy. Make my payment, look at outages, done. Today made me update app. Couldn't remember password that has been saved for 8 years. Asked for update link 3 times, updated pw, and not letting me log in. 0 stars, you obviously broke a perfectly functional app.
This app has always been easy peasy. Make my payment, look at outages, done. Today made me update app. Couldn't remember password that has been saved for 8 years. Asked for update link 3 times, updated pw, and not letting me log in. 0 stars, you obviously broke a perfectly functional app.