Reviews of Cloudnine

By: Cloudnine_Support

List of user reviews and ratings for Cloudnine

Total ratings

3.18 (Rating count: 16,492)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the hospital's competent doctors, attentive staff, and cleanliness. However, the Cloudnine app faces serious issues including frequent failures in booking appointments, difficulty accessing reports and invoices, and creation of multiple patient profiles leading to lost data. Many users report poor customer support and problems with refunds. Payment options are limited to the app, excluding cash or other wallets, which frustrates users. Overall, the app's reliability and user experience need substantial improvement despite good medical services.

Pros

Doctors and hospital staff are knowledgeable, professional, and provide exceptional medical care, particularly for pregnancy-related services.
The hospital maintains high standards of hygiene and is well-equipped.
Staff support and communication, including security and front office, are appreciated by users.

Cons

Appointment booking frequently fails or shows errors, making it difficult to schedule consultations or lab tests.
The app’s features like viewing prescriptions, invoices, and reports often do not work or show errors.
Multiple user IDs are created for a single patient causing confusion and loss of medical reports.
Customer service and support are unresponsive or ineffective in resolving issues or refund requests.
The app forces digital payments with limited options and no physical payment alternative, causing inconvenience.

Upgrade to see all 3 reviews

User Reviews

Recent rating average: 2.50

All time rating average: 3.18

Upgrade to see all 3 reviews

700% (21)

Date	Author	Comment
2025-01-20	Ga*****	The only useful feature of this app is booking appointments. Other sections don’t work properly, with outdated or missing reports and consultation details. Many features seem included just for show without offering real value. I hope the app is improved to provide more reliable and accessible features in the future.
The only useful feature of this app is booking appointments. Other sections don’t work properly, with outdated or missing reports and consultation details. Many features seem included just for show without offering real value. I hope the app is improved to provide more reliable and accessible features in the future.
2025-01-19	Ra*****	Unable to book appointment. Shows popup as Sorry! Error cannot display.!
Unable to book appointment. Shows popup as Sorry! Error cannot display.!