Client Feedback App

Client Feedback App is a secure, role-based mobile application designed for PWH Services to simplify how client feedback is submitted, tracked, and resolved.

The app replaces scattered communication channels such as emails, chats, and spreadsheets with a centralized feedback management system that improves visibility, accountability, and response time across teams.

Key Features

Structured Feedback Management:
Clients can submit detailed feedback linked to specific projects
Attach images and videos (screenshots or screen recordings)
Track feedback status from submission to resolution

Role-Based Access:
Clients: Submit feedback, add comments, and track progress
Developers: View assigned feedback, comment, and update statuses
Admins: Manage projects, users, and assign feedback
Super Admins: Full system control and oversight

Real-Time Updates & Notifications:
Instant push notifications for feedback creation, assignment, and status changes
Keeps Clients, Developers, and Admins informed at every stage

Secure Email Invitations:
Admins and Super Admins can invite Clients, Developers, and Admins via email
Invite-based onboarding using secure email links ensures controlled access

Reliable & Stable Experience:
Crash monitoring and diagnostics to ensure app stability
Usage analytics to continuously improve performance and usability

Secure by Design:
Role-based access control
Secure authentication and session handling
Protected media storage and data access

The Client Feedback App helps teams collaborate efficiently, respond faster to issues, and maintain a transparent feedback workflow — all from a single, easy-to-use mobile application.