Reviews of CleanCloud: Laundry & DryClean

By: CleanCloud

List of user reviews and ratings for CleanCloud: Laundry & DryClean

Total ratings

4.59 (Rating count: 709)

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Review summary

Users praise CleanCloud for its excellent laundry quality, user-friendly app, and friendly staff offering quick and reliable service. However, multiple reviews mention payment processing issues, lack of delivery time transparency, limited app customization (e.g., preferred location and scheduling), and occasional app glitches. Overall, the app provides a convenient and quality laundry solution, though improvements in payment and order management are needed.

Pros

Excellent quality of laundry service with clothes coming back very clean, neatly folded, and smelling fresh.
Easy to use app interface with a smooth user experience and helpful features for scheduling pickup and delivery.
Friendly and helpful customer service and staff, leading to positive overall experiences.
Quick turnaround times and reliable pickup and delivery services.
Convenient and time-saving solution for laundry and dry cleaning needs.

Cons

Lack of clear communication and transparency regarding delivery times and order tracking after pickup.
Issues with payment processing, including charges for services not rendered and confusing payment status notifications.
Limited options for customizing preferences within the app, such as changing preferred laundry locations or scheduling delivery days.
Some users experience app malfunctions, such as the app not working on certain phones or features missing like order editing or cancelling.
Problems with referral or promotional credit system not properly awarding credits to users.

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User Reviews

Recent rating average: 4.30

All time rating average: 4.59

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3% (4)

Date	Author	Comment
2025-01-24	Da*****	Loving laundry on Sedgwick avenue.... 👍 thumbs up 👍 "Impeccable Wash & Fold! I am absolutely blown away! My clothes came back looking better than new. The folding was incredibly neat and precise, and the overall quality of the cleaning was exceptional. I highly recommend this service to anyone looking for a reliable and top-notch laundromat experience." * "The staff was friendly and helpful." * "The turnaround time was very quick." * "My delicate items were handled with care." * 💕🧺🎽🧦
Loving laundry on Sedgwick avenue.... 👍 thumbs up 👍 "Impeccable Wash & Fold! I am absolutely blown away! My clothes came back looking better than new. The folding was incredibly neat and precise, and the overall quality of the cleaning was exceptional. I highly recommend this service to anyone looking for a reliable and top-notch laundromat experience." * "The staff was friendly and helpful." * "The turnaround time was very quick." * "My delicate items were handled with care." * 💕🧺🎽🧦
2025-01-07	Ad*****	Might be good, I haven't tried it yet. A new laundromat opened much closer to us, and there's nowhere in app to change preferred location. I'll change review after trying service.
Might be good, I haven't tried it yet. A new laundromat opened much closer to us, and there's nowhere in app to change preferred location. I'll change review after trying service.