Reviews of Citrix Secure Access

By: Citrix Systems, Inc App

List of user reviews and ratings for Citrix Secure Access

Total ratings

3.85 (Rating count: 771)

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Review summary

User reviews consistently mention that while the app can securely access office resources, it suffers from widespread reliability problems on Android: frequent login/VPN failures, unstable crashes and white-screen issues, and OTP delivery problems. Many users report Android-specific compatibility updates are overdue, with errors like switch unblock trusted server off persisting after updates. A few reviews note the app is usable in government contexts and is positively received by some, but the majority cite not working or load-related problems. Improvements needed: authentication reliability, VPN stability, Android version support, and robust OTP delivery.

Pros

Secure access to office email.
Generally good and usable for some users (e.g., government use).
Positive overall impression when it works (nice app).

Cons

Frequent VPN/login failures and inability to connect.
Instability: crashes or white screen, requiring restarts.
Android compatibility issues; overdue updates and problems after updates.
OTP delivery problems (OTP not received after multiple attempts).
Server/settings errors that block access (switch unblock trusted server off / switch block untrusted server off).

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User Reviews

Recent rating average: 2.30

All time rating average: 3.85

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53% (31)

Date	Author	Comment
2026-04-30	So*****	worse experience
worse experience
2025-11-07	Bh*****	it is perfect and secure way to access the office email
it is perfect and secure way to access the office email
2025-10-06	Yu*****	Barely usable.
Barely usable.
2025-08-29	Pa*****	did not work
did not work
2025-07-12	An*****	No longer seems to auto-fill TOTP on Android 15 for app version 25.03.3.
No longer seems to auto-fill TOTP on Android 15 for app version 25.03.3.
2025-04-29	Ve*****	good
good
2025-04-08	An*****	I work for the Trinidadian government and it's good enough for them
I work for the Trinidadian government and it's good enough for them
2025-03-17	Hi*****	Very Badd
Very Badd
2025-03-13	Vi*****	Most sensitive and emotional app. Even with a small issue in the packet flow, it crashes. Works best on holidays as we don't need this on holidays. Kudos to the developers for giving us excuse for not working.
Most sensitive and emotional app. Even with a small issue in the packet flow, it crashes. Works best on holidays as we don't need this on holidays. Kudos to the developers for giving us excuse for not working.
2024-10-20	St*****	Extremely inconsistent
Extremely inconsistent