citizenM | Booking Hotel Rooms

Name: citizenM | Booking Hotel Rooms
Rating: 4.52 (1396 reviews)
Author: citizenM Hotels

By: citizenM Hotels App

Book Affordable Luxury Hotels | Easily Book Hotel Rooms, Check-in and Check-out

This app was removed from Google Play Store on 2025-12-03

Overview

Removed

Downloads

199,760

Data as of 2025-12-03

Rating:

4.52

(1,396)

Version:

2.22.2

Last updated: 2025-11-11

Features & Capabilities

citizenM offers a seamless hotel experience combining affordable luxury with cutting-edge digital convenience. Use the citizenM Chrome extension to book hotels globally, check-in and check-out using your smartphone, and receive instant invoices. Enjoy perks like a free welcome drink and control your room settings such as lighting and temperature directly from the app.

Perfect for business and leisure travelers, citizenM streamlines hotel stays with easy access to city tips, food and drink menus, and entertainment streaming. Track your booking history in one place, earn travel badges, and skip front desk queues for a smooth and stress-free journey. Discover a modern way to experience hotels with citizenM.

User Growth & Download Statistics

App

By:

Downloads:

Rating:

Version:

2.22.2 Last updated: 2025-11-11

Version code:

1214054

Creation date:

2019-12-18

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.READ_MEDIA_VIDEO High risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.CHANGE_NETWORK_STATE Low risk

Size:

91.55MB

Email:

gu*****@citizenm.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-12-03

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:: citizenM Hotels
Google Play Store: https://play.google.com/store/apps/details?id=com.citizenm.app
Email:: gu*****@citizenm.com
Website:: https://www.citizenm.com

User Reviews

Users appreciate the app's innovative concept that allows remote control of room features and a modern user interface enhancing their stay. However, multiple reviews report significant technical problems including frequent crashes, login and account management issues, poor synchronization, unreliable TV control, and payment glitches. These issues hamper the app's usability despite its promise, often causing frustration during booking, check-in, and room control. Improved stability and user experience enhancements are needed for the app to fulfill its potential.

Pros

Innovative and cool concept allowing control of room features like lights, climate, curtains, and TV.
Modern and intuitive user interface with a stylish design.
Enables convenient remote check-in and booking management.
Adds luxury and mood setting features enhancing the hotel stay experience.

Cons

Frequent technical issues including app crashes, loading problems, and error messages such as 'something went wrong'.
Login problems including account deletion every few days, buggy two-factor authentication, and reliance on passwordless email links.
Poor synchronization of bookings and profiles between the app and website or systems.
TV control features largely ineffective with casting and channel playback failures.
Unreliable payment processing with multiple unintended charges and refund delays.