Reviews of Cinnabon

By: Cinnabon Franchisor SPV LLC

List of user reviews and ratings for Cinnabon

Total ratings

4.59 (Rating count: 1,172)

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Review summary

Users praise the app for being easy to use and to order when it functions, but widespread issues undermine its usefulness. The most frequent complaints are login problems, flaky performance (crashes, slow loading, flashing screens), and payment glitches (Google Pay errors, encrypted-key errors, and card-add failures). Additional frustration comes from offers and loyalty rewards not applying, as well as discounts not being redeemable at many locations. QR code access is also unreliable. A minority report fixes from support; overall experience remains inconsistent.

Pros

Easy to use and easy to order through the app
Generally smooth ordering experience when the app functions
App can work fine after support fixes

Cons

Sign-in/login problems and account access issues
Persistent app performance issues (crashes, flashing, slow loading)
Payment issues (Google Pay errors, encrypted key errors, adding cards failing)
Discounts/offers/loyalty not working or redeemable (codes not working, points lost)
QR code not appearing or not retrievable in-store

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User Reviews

Recent rating average: 3.50

All time rating average: 4.59

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58% (46)

Date	Author	Comment
2026-05-28	Tr*****	fees are too high. delivery fee and tip fee price too much. I should have went with door dash.
fees are too high. delivery fee and tip fee price too much. I should have went with door dash.
2026-05-17	Rh*****	customer service can be improved
customer service can be improved
2026-05-09	Sc*****	easy to use
easy to use
2026-05-09	Ja*****	easy to order
easy to order
2026-05-07	Al*****	it doesn't work for me only if I order to go. can't check offer , points nothing
it doesn't work for me only if I order to go. can't check offer , points nothing
2026-05-07	Ky*****	Trying to get into my account to check points and add but defaults into asking for me to pick a location and order. Won't give me an option to see anything else. Edit: Had to uninstall and reinstall to fix it.
Trying to get into my account to check points and add but defaults into asking for me to pick a location and order. Won't give me an option to see anything else. Edit: Had to uninstall and reinstall to fix it.
2026-04-07	HO*****	They take sooo long. I think that one person handles the window, the drive-thru, and the cooking. But the Cinnbons taste so good. It's worth the wait every once in awhile. 👍🏿
They take sooo long. I think that one person handles the window, the drive-thru, and the cooking. But the Cinnbons taste so good. It's worth the wait every once in awhile. 👍🏿
2026-04-04	Ja*****	promo didnt come thru
promo didnt come thru
2026-03-16	ja*****	like it
like it
2026-03-13	Da*****	excellent service
excellent service