Reviews of Choice Hotels

By: Choice Hotels Mobile App

List of user reviews and ratings for Choice Hotels

Total ratings

3.89 (Rating count: 52,839)

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Review summary

Users praise Choice Hotels for a generally user-friendly app and occasional discounts, and report fast, simple booking when the system is functioning. However, the majority of reviews highlight persistent reliability problems: frequent crashes, freezes, and login/server errors that prevent booking or accessing accounts. Rewards issues are common too, with missing or miscredited points, double charges, and trouble redeeming points or digital gift cards. Navigation has glitches like stuck favorites and missing stay history after updates. Promotions and multi-night pricing can be inconsistent, and users cite poor support during system updates as a recurring frustration.

Pros

User-friendly app interface/ease of use
Discounts/promotions available in the app
Fast/efficient booking when the app is functioning

Cons

Frequent crashes, freezes, and login/server issues preventing booking or account access
Rewards/points problems: missing/miscredited points, double charges, issues redeeming points or digital gift cards
Navigation and usability issues: can't add/remove favorites, hard to navigate, stay history not shown after updates
Pricing/promotions inconsistencies and issues with multi-night bookings
Update regressions and poor support during system updates

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User Reviews

Recent rating average: 1.90

All time rating average: 3.89

Upgrade to see all 356 reviews

53% (190)

Date	Author	Comment
2026-08-09	M.*****	keeps closing
keeps closing
2026-08-07	*****	There is so much info missing. I purchased extra points for $51 to book a free night. Once I purchased the points, I received an email stating itd be up to 72 hours until I'd receive the points. So now I had to pay full price for my stay...and $51 for points that ill get in a few days. Things like a 72hr waiting period should be made clear BEFORE the purchase! In 3d, Ill have earned what I purchased to begin with so, now its all pointless! Smh Highway robbery!!
There is so much info missing. I purchased extra points for $51 to book a free night. Once I purchased the points, I received an email stating itd be up to 72 hours until I'd receive the points. So now I had to pay full price for my stay...and $51 for points that ill get in a few days. Things like a 72hr waiting period should be made clear BEFORE the purchase! In 3d, Ill have earned what I purchased to begin with so, now its all pointless! Smh Highway robbery!!
2026-08-07	Ma*****	1st time booking via app using existing account. Connection issues to server required multiple attempts to complete task. "Add to calendar" merely opens my calendar; it does not populate with the date or location.
1st time booking via app using existing account. Connection issues to server required multiple attempts to complete task. "Add to calendar" merely opens my calendar; it does not populate with the date or location.
2026-08-06	Tr*****	Needed an update and now cannot login! Fix this app!
Needed an update and now cannot login! Fix this app!
2026-08-06	Co*****	this is a terrible app. if you try to redeem points there's nowhere to do so. I had to call customer service just to redeem points, they even gave me a hard time!
this is a terrible app. if you try to redeem points there's nowhere to do so. I had to call customer service just to redeem points, they even gave me a hard time!
2026-08-06	Ca*****	Difference between management..property is franchise.... stealing my points
Difference between management..property is franchise.... stealing my points
2026-08-05	Ga*****	app does not do anything from the home screen. once you sign in nothing happens it just keeps spinning
app does not do anything from the home screen. once you sign in nothing happens it just keeps spinning
2026-08-05	No*****	unusable
unusable
2026-08-04	Da*****	faster login? I think you mean login totally broken
faster login? I think you mean login totally broken
2026-08-02	Hi*****	This app sucks awful. It constantly crashes. Lol, it's a joke.
This app sucks awful. It constantly crashes. Lol, it's a joke.