Reviews of Choice Hotels

By: Choice Hotels Mobile App

List of user reviews and ratings for Choice Hotels

Total ratings

3.91 (Rating count: 52,807)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise Choice Hotels for a generally user-friendly app and occasional discounts, and report fast, simple booking when the system is functioning. However, the majority of reviews highlight persistent reliability problems: frequent crashes, freezes, and login/server errors that prevent booking or accessing accounts. Rewards issues are common too, with missing or miscredited points, double charges, and trouble redeeming points or digital gift cards. Navigation has glitches like stuck favorites and missing stay history after updates. Promotions and multi-night pricing can be inconsistent, and users cite poor support during system updates as a recurring frustration.

Pros

User-friendly app interface/ease of use
Discounts/promotions available in the app
Fast/efficient booking when the app is functioning

Cons

Frequent crashes, freezes, and login/server issues preventing booking or account access
Rewards/points problems: missing/miscredited points, double charges, issues redeeming points or digital gift cards
Navigation and usability issues: can't add/remove favorites, hard to navigate, stay history not shown after updates
Pricing/promotions inconsistencies and issues with multi-night bookings
Update regressions and poor support during system updates

Upgrade to see all 333 reviews

User Reviews

Recent rating average: 3.20

All time rating average: 3.91

Upgrade to see all 333 reviews

53% (177)

Date	Author	Comment
2026-07-25	Da*****	The app doesn't let you known if the place your booking is under renovation. That kind of stuff is important if you don't wqnt to be awakened early in morning to the sounds of construction. I would of got a booking elsewhere.
The app doesn't let you known if the place your booking is under renovation. That kind of stuff is important if you don't wqnt to be awakened early in morning to the sounds of construction. I would of got a booking elsewhere.
2026-07-25	Da*****	won't let me log in even when all my info is correct and it won't let me Reset my password.
won't let me log in even when all my info is correct and it won't let me Reset my password.
2026-07-25	Ro*****	app will not sign on; it spins. Cleared cache and that didnt resolve problem.
app will not sign on; it spins. Cleared cache and that didnt resolve problem.
2026-07-24	pa*****	Choice Hotels offers a comfortable and enjoyable stay with clean rooms and friendly service. The booking process is simple, and the hotels provide good value for both business and leisure travellers. A reliable choice for a pleasant and hassle-free accommodation experience.
Choice Hotels offers a comfortable and enjoyable stay with clean rooms and friendly service. The booking process is simple, and the hotels provide good value for both business and leisure travellers. A reliable choice for a pleasant and hassle-free accommodation experience.
2026-07-23	Be*****	Crashes every. single.time.
Crashes every. single.time.
2026-07-23	An*****	Every reservation was perfect done by app.
Every reservation was perfect done by app.
2026-07-23	Pa*****	pleasant
pleasant
2026-07-22	Ma*****	The app is messing up right now.
The app is messing up right now.
2026-07-22	Cr*****	Nice lil get away. Quiet and Peaceful. Will return soon ..
Nice lil get away. Quiet and Peaceful. Will return soon ..
2026-07-22	Jo*****	9. . 6t. e. z 9 c k
9. . 6t. e. z 9 c k