Reviews of Chipotle

By: Chipotle Mexican Grill App

List of user reviews and ratings for Chipotle

Total ratings

4.73 (Rating count: 542,234)

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Review summary

Users praise the Chipotle Android app for ease of use, speed, and rewards, but frequent payment failures, app glitches, and weak customer support hurt the experience. Password reset/login problems and difficulties accessing or managing loyalty points are common pain points. When the system works, ordering is fast and convenient, with occasional freebies; however, recurring issues lead to frustration and loss of trust.

Pros

Easy to use and intuitive app for ordering and paying
Fast ordering with quick, typically accurate orders
Rewards/loyalty points and occasional freebies add value
Generally convenient for busy use and easy to access features

Cons

Payment processing issues, including failed payments and multiple pending charges
Glitches and inconsistent performance, including password reset/login problems
Poor customer support and problematic account management (updating info and rewards)

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User Reviews

Recent rating average: 2.80

All time rating average: 4.73

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38% (337)

Date	Author	Comment
2026-07-28	Ma*****	Very conventional and easy to use. Great customer service.
Very conventional and easy to use. Great customer service.
2026-07-28	os*****	slow
slow
2026-07-28	Ab*****	It logs me off all the time
It logs me off all the time
2026-07-27	Za*****	quick and simple
quick and simple
2026-07-27	De*****	Peppers isn't working and my order was wrong. Again.
Peppers isn't working and my order was wrong. Again.
2026-07-27	Tr*****	Unexpected Application Error! Error invoking postMessage: Java exception was raised during method invocation
Unexpected Application Error! Error invoking postMessage: Java exception was raised during method invocation
2026-07-27	Yo*****	the local Chipotle are all really bad and the app is super glitchy
the local Chipotle are all really bad and the app is super glitchy
2026-07-27	Va*****	cant use rewards (ex. free guacamole) in app.
cant use rewards (ex. free guacamole) in app.
2026-07-27	WA*****	Okay. QR code doesn't always scan right which doesn't give you reward points. Then cashiers can't print receipts after the fact. Biggest fail is app payment must be through Google Pay, no other options exist. Would be 5 stars if the app worked right and regular credit cards could be used.
Okay. QR code doesn't always scan right which doesn't give you reward points. Then cashiers can't print receipts after the fact. Biggest fail is app payment must be through Google Pay, no other options exist. Would be 5 stars if the app worked right and regular credit cards could be used.
2026-07-27	J.*****	Adding rewards then they expire, then you cant add them because your order doesn't qualify for whatever reason that they dont tell you UNLESS you click on the full rules and regulations disclaimer document...very HOKEY! Then your points expire because you didnt add the items to your bag before rhe expiration date...what a crock, trick, game I dont want to play with my hard earned points. Just tell us why they dont qualify for the current order and either lwt us use them or not. Dont force us!
Adding rewards then they expire, then you cant add them because your order doesn't qualify for whatever reason that they dont tell you UNLESS you click on the full rules and regulations disclaimer document...very HOKEY! Then your points expire because you didnt add the items to your bag before rhe expiration date...what a crock, trick, game I dont want to play with my hard earned points. Just tell us why they dont qualify for the current order and either lwt us use them or not. Dont force us!