Reviews of Chipotle

By: Chipotle Mexican Grill App

List of user reviews and ratings for Chipotle

Total ratings

4.72 (Rating count: 555,839)

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Review summary

Users praise the Chipotle Android app for ease of use, speed, and rewards, but frequent payment failures, app glitches, and weak customer support hurt the experience. Password reset/login problems and difficulties accessing or managing loyalty points are common pain points. When the system works, ordering is fast and convenient, with occasional freebies; however, recurring issues lead to frustration and loss of trust.

Pros

Easy to use and intuitive app for ordering and paying
Fast ordering with quick, typically accurate orders
Rewards/loyalty points and occasional freebies add value
Generally convenient for busy use and easy to access features

Cons

Payment processing issues, including failed payments and multiple pending charges
Glitches and inconsistent performance, including password reset/login problems
Poor customer support and problematic account management (updating info and rewards)

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User Reviews

Recent rating average: 2.10

All time rating average: 4.72

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39% (455)

Date	Author	Comment
2026-09-19	NN*****	Times are arbitrary, they are not rooted in actual reality. They are so late fixing orders, I started showing up thirty minutes late and still, regretted paying online, because at that point standing in line is faster. So now I'm standing in another line of people with orders not done on time. There should be a way to cancel if you get there and it's super late and not ready? Cause ordering ahead... what's the point if you're literally the absolute last to eat.
Times are arbitrary, they are not rooted in actual reality. They are so late fixing orders, I started showing up thirty minutes late and still, regretted paying online, because at that point standing in line is faster. So now I'm standing in another line of people with orders not done on time. There should be a way to cancel if you get there and it's super late and not ready? Cause ordering ahead... what's the point if you're literally the absolute last to eat.
2026-09-19	Ke*****	very disappointed! it is virtually impossible to get satisfaction on any issue
very disappointed! it is virtually impossible to get satisfaction on any issue
2026-09-19	Be*****	this place sucks
this place sucks
2026-09-19	Ro*****	The app won't let me tip my delivery driver well.
The app won't let me tip my delivery driver well.
2026-09-19	Ro*****	awesome experience
awesome experience
2026-09-18	Da*****	Their partnership with Palantir and Flock means I'm never stopping here again....
Their partnership with Palantir and Flock means I'm never stopping here again....
2026-09-18	Su*****	They used to be very fast, but now they are very slow. It should not take 30 minutes in line to order. Also, sometimes they are out of ingredients. If I want a veggie salad and they are out of veggies or guac, that's very disappointing.
They used to be very fast, but now they are very slow. It should not take 30 minutes in line to order. Also, sometimes they are out of ingredients. If I want a veggie salad and they are out of veggies or guac, that's very disappointing.
2026-09-18	*****	Runs into payment issues. My cards are fine. It's just this app.
Runs into payment issues. My cards are fine. It's just this app.
2026-09-18	Da*****	the app doesn't allow you to pay with a Chipotle gift card!
the app doesn't allow you to pay with a Chipotle gift card!
2026-09-18	Su*****	One of the better food apps with a simple and easy design.
One of the better food apps with a simple and easy design.